Case Manager & Client Services Leader

Cheryl Aluxek

*******@*******.*** 413-***-**** Holyoke, MA 01040

Summary

I have been a professional in Customer Service Management and Logistics for many years. Adapting Case Manager Specialist with expertise in client assessments and personalized care plan development. Strong skills in crisis intervention and conflict resolution. Effective communicator focused on improving client outcomes through tailored support and advocacy. Proven ability to facilitate impactful workshops addressing diverse client needs.

Skills

Customer service management . Logistics management

Supply chain management . Customer/client satisfaction

Case documentation . Client engagement

Problem solving . Conflict resolution

Case management . Email/telephone etiquette

Individualized counseling . Staff management

Organized/multitasking . Group therapy

Treatment planning . Patient/ client assessment

Experience

BHN/Holyoke, MA

Case Manager Specialist . Coordinated client assessments and crafted

01/2025 – 01/2026 personalized care plans for optimal support.

. Provided crisis intervention to clients in distress,

ensuring immediate assistance.

. Documented case notes per organizational

policies to maintain compliance

. Created discharge plans detailing post-treatment

steps for successful societal reintegration.

. Maintained accurate electronic documentation

of case notes according to regulations.

. Facilitated group sessions and workshops on

diverse topics for client engagement.

Forum House/ Westfield, MA

Clubhouse Specialist . Created personalized care plans aligned

06/2023 – 12/2024 with individual needs and preferences.

. Facilitated skill-building workshops to

promote independence and social

engagement.

. Established relationships with employers

to generate job opportunities for clients.

. Maintained detailed records of services

delivered, tracking progress towards goals.

Ineos Melamines, Indian

Orchard, MA . Managed global supply chain operations,

Global Logistics Manager ensuring timely shipments and optimal

06/2016 – 05/2023 efficiency.

. Managed both international and domestic

customer service.

. Coordinated with vendors to refine

shipping schedules and reduce costs by

45%.

. Trained staff on best practices for

international shipping documents.

. Analyzed customer requirements to

identify most efficient transportation

routes.

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