Administrative Support & Office Coordination Specialist (Part-Time

Deana Myers

**** ********* **, ********** **** **342

Ph: 937-***-****

Email: ************@*****.***

November 2021 to August 2023:

Wright State University, Wright State Registrar’s Office

● Responsible for the intake, creation, documentation, and follow-up outcome emails for students Undergraduate Petitions and Refund Petitions. Presented petitions to the UG Petition Committee and Refund Petition Committee monthly.

● Responsible for processing Selective Service Registration Forms for incoming Freshman students.

● Responsible for Registration Forms for “60 and UP” Students

● Responsible for managing the “Sponsored Distance Learning” Reports for International students

● Processed Add and Drop forms for students

● Created Official Transcripts for Human Resources as requested.

● Completed Enrollment Verifications via NSC (National Student Clearning House) ● Responsible for providing Non-Attendance/Enrollment Verification Letters to students and Third parties.

December 2018 to November 2021

Southview Therapy at Yankee Medical Center/ Corwin Nixon Office in Lebanon: Office Assistant

● Very busy office averaging 200 Patients daily

● Responsible for answering inbound calls and resolving patient concerns ● Responsible for scheduling patients for Physical Therapy Evaluations and treatments via Epic. ● Responsible for completing insurance verifications for patients, creating intake packets, assigning hospital billing accounts and insurance referrals.

● Responsible for gaining worker’s compensation approvals (C-9), UHC approvals, Aim approvals, Humana approvals, Tricare approvals and ensuring that all follow up treatments are pre-approved.

● Responsible for forwarding POC (Plan of Care) documents to appropriate referring Doctors in Epic

● Responsible for scanning medical documents into the Epic media system ● Responsible for checking the new order que and printing new referrals per Epic.

August 2016- November 2018

Dayton Children’s Hospital: Welcome Desk at Main Campus

*Various responsibilities include answering phones, checking in all visitors via our security

Check system, direct visitors to varius doctors’ offices and clinics, etc.

July 2013- June 2016: During this timeframe, I went to classes to get my STRN certification and took care of my Mom who had many medical issues.

July 2013 – July 2016 (Part-Time)

Morris Furniture Outlet: Worked part-time as Sales Consultant.

July 2013- July 2016 (Part-Time)

Substitute Teaching: During this timeframe, I substituted at the following local Schools: Miamisburg City Schools West Carrollton City Schools

Springboro Community Schools Waynesville Local Schools

Middletown City Schools Centerville City Schools

July 2006-June 2013 LexisNexis: State & Local Government Account Executive: New Business Sales

● Circle of Excellence 2007: Ended year at 148% of goal.

● Assigned to the Law Enforcement Market for off-line/print materials. Territory included all 50 states. Actively called outbound to close new business. Also worked on government new business campaigns as assigned.

● This position required excellent time management skills and organizational skills--including developing marketing plans for territory, creating new business call lists, creating and executing Mail/Fax/Call campaigns, relationship building, effective communication, continued collaboration with team members and publishing solutions group and territory analytical skills.

Jan. 2005- July 2006 LexisNexis: Large Law Telephonic Account Manager

● Circle of Excellence 2005

● Collaborated with the Field Based Account Managers to manage Large Law (15-33 attorney) Firms

● Completed approximately 15-25 Large Law Renewals annually

● Collaborated with Field Based New Sales Executives to secure new business in the Large Law Market. Assisted in developing new business leads, setting up customer trial programs, completing telephonic training as needed, developing customized customer proposals.

December 2001- December 2004: Small Law Telephonic Account Manager

● Managed Small Law (1-10 attorneys) firms in a New York territory

● Completed 20-25 Small Law Renewal contracts monthly; over 100 renewals annually ● Teamed with 5 Field Based New Business Sales Executives to secure new business opportunities in the Small Law Market.

● Resolved customer credit/invoicing questions, provided telephonic training/demos, developed customer proposals, executed Small Law Campaigns via Total Source and completed outbound sales calls.

● Analyzed BI (user reports) to uncover upsell opportunities

● Provided mentoring: developed and delivered training for the New York Team members. September 1995 - November 2001: Nexis Finance Research Representative (Customer Service)

● Primary responsibility: to answer inbound calls and tutor customers on how to approach their finance research on Lexis.com.

September 1983 – June 1987

Miamisburg Junior High: 8th grade computer teacher

Education: Wright State University

B.S. Education: 3.85 GPA: Concentration: Math

● Developed the curriculum for this new 9 week computer class. Taught approximately 15-20 students for 6 periods. This class rotated with other “special” classes (i.e. home economics, health, wood shop)

Curriculum included:

● Basic Programing

● Word Processing

● Computer History

Unfortunately, the Administrator that I worked for has Passed (David Wood). The assistant Principal has retired. (Gary Schoumberg)

References:

1. Lisa Runyan: Registrar, Wright State University: Ph: 937-***-****; email: ****.******@******.***

2. Lori Oda: Director of Yankee Physical Therapy: Ph 937-***-****

3. Luke Barton: Friend: Psychologist at the Dayton V.A. Ph: 330-***-****

4. Sarah Pelphrey: Teacher at Miamisburg, Friend: Ph: 937-***-****;

*********@*****.***

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