Customer Service & Dispatch Professional Resume

Priscilla A. St. Michel

***** **** ***** ******, *********, CO 80504

303-***-**** **********@*****.***

Professional Summary

Dedicated and experienced customer service and dispatch professional with over 17 years of success in fast-paced office environments. Skilled in managing multi-line phone systems, scheduling drivers, coordinating customer accounts, and handling billing and invoicing. Known for strong communication, attention to detail, and the ability to work independently or as part of a team. Proficient in various software systems and committed to delivering excellent service. Professional Skills

Multi-Line Phone System Management

Customer Account Setup & Support

Conflict Resolution & Problem Solving

Professional Email & Phone Etiquette

Client Follow-Up & Relationship Building

Driver Coordination & Route Planning

Real-Time Dispatching & Adjustments

Appointment Scheduling & Calendar

Management

Service Call Prioritization

Emergency Response Coordination

Data Entry & Record Maintenance

Filing Systems & Document Organization

Billing, Invoicing & Payment Processing

Office Supply Management

Reception & Front Desk Operations

Sage & Pedigree Software

Microsoft Office Suite (Word, Excel,

Outlook)

CRM Systems (Customer Relationship

Management)

Scheduling Platforms (e.g., ServiceTitan,

DispatchTrack)

Email Platforms (Gmail, Outlook)

Database & ERP Systems

Attention to Detail & Accuracy

Independent Task Management

Team Collaboration & Peer Support

Adaptability in Fast-Paced Environments

Confidentiality & Professionalism

Work Experience

McDonald Farms Enterprises Inc. — Customer Service & Dispatch Frederick, CO June 2010 – September 2025

Answered and managed multiple phone lines for customer inquiries and service requests

Set up customer accounts in company database with accuracy and attention to detail

Scheduled drivers and coordinated dispatch operations for various service routes

Used Sage and Pedigree software for account management and scheduling

Assisted with billing, invoicing, and email communications

Provided consistent customer support and resolved service issues promptly Boulder Valley School District — Administrative Support Boulder, CO October 2009 – May 2010

Supported Free/Reduced Lunch Program and served as paraeducator and office assistant

Handled clerical tasks, student records, and front-office communications

Aided staff, students, and families in a school setting Education

Northglenn Senior High School — High School Diploma, 1987 Community College Coursework — 1.5 Years Completed (Basic Studies & On-the-Job Training)

Contact this candidate