Operations and Account Support Specialist

Jose Lopez ********@*****.*** 813-***-****

OBJECTIVE

To acquire a full-time position for the further enhancement of my skills and responsibilities.

PROFESSIONAL EXPERIENCE

Computer Generated Solutions 2/23- 11/25 Operations Specialist Dell Financial Specialist

Supported the Channel, VMWARE and direct purchases Front End Operations

Completed Financial analysis for purchases through Dell Financial Services.

Prepared contract documents according to federal and state regulatory authorizations

Handled document reviews, guided contracts through Auditing and then into Funding.

Managed and maintained State Health and Human Services hardware purchasing program.

CS support specialist

Konica Minolta 11/18 – 12/22 GSD Account Specialist/Managed Accounts 1M

Followed prescribed process and procedures including systems, schedule adherence and tool

Utilization

Communicated clearly and professionally with customers to handle requests efficiently

Handle inbound requests by email and some phone, including support incidents, service requests, meter readings and

Supply orders using internal and external tools, following customer specific procedures and policies.

Utilized listening skills to understand the customer’s request and determine best course of action

with proper handling of account specific procedures

Identified urgent situations that require additional actions to satisfy the customers’ needs

including supply sourcing/expediting as well as incident and customer specific project escalation

Followed through on customer commitments, research as needed using available resources

Routine monitoring of specified customers, follow up with direct and indirect resources; document

activity and complete incident in applicable systems

Actively participated in learning opportunities and completes assigned curriculum in a timely

manner; applied knowledge learned to continuously improve the customer experience. Complete projects and tasks as assigned by management

Pro Care 01/14 – 06/18

Dispatcher/Customer Service

Scheduled and dispatch drivers/providers for non-emergency medical transportation according to client needs

Provided excellent clerical and organizational skills to keep track of schedules

On boarded new providers into database and worked with other departments to ensure eligibility

Notified providers of assignments and entered assignments into the computer database

Communicated with drivers/clients to ensure timely pick up to ensure arrival at appointments were on time.

Performed other duties as assigned

UTM Distributing/ 4wheelonline.com 01/13-12/13

Customer Service/Sales Representative

Answered incoming calls to provide customer service to existing and new clients.

Processed order requests received by email.

Created orders per customer request, advised customers of correct parts or applications needed for specific vehicles.

Maintained and managed orders for international deliveries. (To Spanish speaking countries). Handled all Spanish speaking orders inside the United States.

Became proficient in the inventory systems of all the various distributors used.

Energy Choice Partners/ FCE, Tampa 01/11-05/12

Manager/ Training Coordinator/ Program Manager.

Responsible for all floor manager duties in the everyday business of marketing in the energy deregulation field. Maintained and exceeded set goal standards. Implemented 5 step coaching methods and an employee accountable

QA program. Trained employees on the brokers and energy marketing program.

Responsible for answering over 100 incoming calls daily and providing excellent customer service by ensuring an exceptional experience to prospective clients.

Met and exceeded average daily, weekly and monthly. Successfully closed sales by helping customers make well informed decisions on electrical service purchases.

Responsible for all call center functions, accurately processing customer transactions, auditing and reconciling daily cash receipts, and staying abreast of new products and trends.

Demonstrated the ease of use of choice in a deregulated electrical market. Answered questions from customers; maintained professional working area; handled administrative tasks.

SKILLS

Computer Applications Microsoft Outlook, Word, Access, Excel, PowerPoint, Spreadsheet

Foreign Languages Able to read, write, speak and translate Spanish

Typing Able to type 40 Accurate words per minute

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