Data-Driven Administrative Specialist with Client Focus

Paras Gupta

Norwalk, CT Cell: 203-***-**** ***********@*****.***

Education:

University of Connecticut Bachelor of Liberal Arts (May 2022) Major: Psychological Science GPA: 3.03

Norwalk Community College General Education Associate’s Degree (May 2020)

Skills:

Communication

Problem Solving and Conflict Resolution

Sale and Product Knowledge

Technical Troubleshooting

Attention to Details

Customer Service

Team Collaborations

Goal Oriented and Results Driven

Professional Experience:

New York Life Insurance Company, Remote

Office Data Entry Associate (December 2020 – September 2024)

Accurately input and update client information into company databases, ensuring high data integrity and compliance with company policies

Process and maintain client records, including insurance policies, claims, and other confidential documents

Perform data verification and cross-checking to identify and resolve discrepancies, ensuring consistency and accuracy

Generate reports from the database for internal teams, leadership, and clients as required

Assist in the preparation and processing of policy documentation, renewals, and amendments

Coordinate and communicate with other departments to gather necessary data and streamline administrative tasks

Maintain strict confidentiality of sensitive client and financial information, adhering to privacy laws and company protocols

Respond to data-related inquiries from clients, agents, and internal teams, ensuring timely resolution

Utilize software tools, such as Microsoft Excel and company-specific platforms, to organize and analyze data

Support the administrative team with additional tasks, including scheduling meetings, handling correspondence, and preparing materials for client meetings

LCB Senior Living, Darien, CT

Server & Engager (January 2020 – July 2020)

Assisted with daily meal service and ensured a high level of satisfaction for all residents

Delivered clear and engaging communication during dining and recreational activities

Collaborated closely with directors and team members to identify and address operational inefficiencies

Proactively handled resident inquiries and requests, ensuring timely and effective resolutions

Supported the coordination of social and recreational events to encourage resident interaction and well-being

Documented feedback from residents and reported issues to management for future improvements

Trained new staff on customer service techniques and best practices for engaging with residents

Wireless Advocates, Norwalk, CT

Technical Associate (March 2015 – July 2019)

Increased sales by 30% by effectively promoting products tailored to customers' needs

Provided expert knowledge and troubleshooting support on mobile devices and accessories

Led product demonstrations and explained features, benefits, and usage to customers

Consistently exceeded sales goals, achieving an average of 10-25 unit sales within a four-week period

Managed customer returns and exchanges with a focus on maintaining satisfaction and loyalty

Utilized CRM tools to track customer interactions and follow up on potential sales leads

Worked closely with store management to ensure inventory was stocked and product displays were attractive and organized

Trained and mentored new employees, enhancing their product knowledge and sales techniques

Stayed updated on industry trends, competitor offerings, and new product releases

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