server/bartender
Resume:
Gretchen S. Cannon 404-***-****
GRETCHEN S CANNON
*********@*******.***
SUMMARY
Dedicated hospitality professional with over five years of high-volume bartending and serving experience, including Chili’s and several well-known bars such as Buttons at the Marriott in Gwinnett County. Throughout my career, I’ve built a reputation for delivering exceptional guest experiences with warmth, speed, and precision. I worked in these roles while putting myself through school, and they remain the environments where I naturally thrive — fast-paced, people-centered, and full of energy. After a successful chapter in higher education leadership, I’m choosing to return to hospitality, where my attention to detail, strong work ethic, and genuine love for connecting with guests consistently earned praise, loyalty, and repeat business. I’m seeking a role that allows me to bring my proven customer service skills back to the floor and contribute to a team that values excellence and authentic guest care. EXPERIENCE
DIRECTOR OF COMMUNICATIONS & TRAINING JAN 2021 – JAN 2025 Division of Enrollment Management, Emory University Atlanta, GA
Composed and distributed monthly performance briefings for senior leadership, showcasing enrollment trends, strategic milestones, and standout departmental achievements to inform executive decision-making and highlight institutional impact.
Produced and curated a library of 100+ high-quality digital training videos, elevating staff development and ensuring consistent, accessible learning across all Enrollment Management units.
Authored and delivered a monthly executive report highlighting key performance metrics, strategic initiatives, and standout achievements across Enrollment Management; provided senior leadership with actionable insights and data-driven narratives that showcased exceptional progress and operational success across all departments.
Created and distributed a quarterly newsletter for the entire Enrollment Management division, designed to inform staff across all departments of key initiatives, responsibilities, and updates, fostering transparency, collaboration, and cross- functional awareness throughout the organization.
Led the marketing rollout and staff training for all new systems across Enrollment Management, ensuring successful adoption, operational consistency, and clear communication during each implementation.
Monitored emerging risks and organizational vulnerabilities, collaborating with leadership to craft timely, strategic messaging that safeguarded institutional reputation and ensured consistent, proactive communication across all channels. COMMUNICATIONS & MARKETING LEAD MAR 2020 – PRESENT Marlow Strategic Consulting Atlanta, GA
Consulting with numerous commercial and non-profit organizations to transform go-to-market strategies, brand outreach and sustainability program development. Leveraging extensive design/construction network and business acumen to help clients achieve meaningful and measurable goals.
DIRECTOR OF COMMUNICATIONS, CREATIVE DIRECTOR NOV 2013 – JAN 2020 Division of Student Affairs, Georgia State University Atlanta, GA
Centralized the collateral creation process, decreasing the timeline, decreasing staff spending and increasing deliverables while maintaining the branding initiatives defined by the university.
Designed, developed, and deployed a comprehensive chatbot system across all Enrollment Management departments, overseeing end-to-end implementation from concept to launch, including backend optimization, analytics integration, and continuous performance refinement to ensure accurate, responsive user interactions.
Developed and launched a quarterly digital knowledge hub to strengthen staff expertise across the full Enrollment Management lifecycle, improving access to timely updates, resources, and best practices.
Provide communication expertise, support, consultation and guidance with stakeholders to identify communication needs and translate them into strategic, executable plans.
Conduct data-driven, quantitative and qualitative analysis on all marketing materials to review communication effectiveness and adapt or respond to findings as necessary.
Gretchen S. Cannon 404-***-****
MARKETING MANAGER NOV 2008 – NOV -2013
Division of Student Affairs, Georgia State University Atlanta, GA
Visionary development of print and digital collateral from pre-production to post-production for internal and external audiences.
Trained and mentored key stakeholders to ensure communications align with organizational branding and style guidelines and the university’s strategic plan.
Created, maintained and managed division websites increasing traffic over 100% per year.
Content and brand strategist for the division across all communication channels to increase brand awareness and drive results.
WEB COORDINATOR NOV 2004 - NOV - 2008
Division of Student Affairs, Georgia State University Atlanta, GA
Rebranded, recreated and launched over 30 websites including content creation, SEO optimization, user engagement, functionality and analytics.
Conceptualized and implemented the first university events calendar and dynamically fed customized calendars into departmental websites to promote division events.
Implemented the first data collection for the division using analytics collected from the calendar.
Responsible for the oversight of print, digital, web and social media channels for the division.
Quickly learned procedures and methods and implemented innovative ideas to re-brand Student Affairs to internal and external audiences.
EDUCATION
Georgia State University
English, Concentration in Creative Writing Atlanta, GA Summa Cum Laude, President’s Award Winner
Art Institute of Atlanta
Associates of Arts, Commercial Photography Atlanta, GA Portfolio Award Winner
SKILLS
Advanced experience in Photoshop, Illustrator, InDesign, Adobe Creative Suite, UX Design, HTML, SEO, SEM, CSS, JavaScript, WordPress, CMS, Salesforce Marketing Cloud, Apptivo, Confluence, Google Analytics, Toggl, Trello, Basecamp, Microsoft Office, and Google Workspace. Adobe Certified Associate, CIW Professional, CIW Master Site Designer, CIW CI, Net+, and A+ certified.
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