Restaurant General Manager with 25 Years Leading Growth
Resume:
Melinda Douglas
Killeen, TX *****
**********@*****.***
Professional Summary
Versatile restaurant management professional with 25 years of experience. Proven track record of driving sales growth, improving customer satisfaction, and increasing profitability through effective visual merchandising, inventory management, and employee training. Skilled in managing cross- functional teams, developing marketing campaigns, and implementing cost-saving measures. Possesses certifications in food safety and TABC. Proficient in POS systems and has experience with quick service and fast casual restaurants.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Wingstop-Georgetown, TX
October 2019 to December 2023
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Implemented effective marketing strategies that increased customer traffic by XX%
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Collaborated with the finance department on budgeting processes to achieve financial objectives
• Implemented new technologies or systems that improved operational efficiency
• Improved employee retention rates through the implementation of employee engagement initiatives
• Streamlined workflow processes resulting in improved productivity
• Drove continuous improvement efforts across departments resulting in increased efficiency
• Developed pricing strategies based on market analysis leading to increased profit margins
• Instituted quality control measures ensuring consistent delivery of high-quality products/services
• Managed and resolved conflicts among team members to maintain a positive work environment
• Implemented customer loyalty programs resulting in increased repeat business Night Manager
HEART OF TEXAS GOODWILL-Killeen, TX
July 2017 to January 2019
Managed all production, sales and service staff during second shift operations. Cash management, closing procedures and data entry.
• Supervised and trained a team of XX retail associates, ensuring consistent adherence to company policies and procedures
• Managed daily operations of the retail store, including opening and closing procedures, cash handling, and inventory management
• Implemented effective visual merchandising strategies to optimize product placement and drive sales
• Developed and maintained strong relationships with customers through exceptional service, resulting in increased customer loyalty
• Collaborated with cross-functional teams to plan and execute successful marketing campaigns
• Implemented training programs for new hires to ensure they were equipped with the necessary knowledge and skills to excel in their roles
• Identified opportunities for process improvements within the store operations workflow, resulting in increased efficiency
• Resolved escalated customer issues promptly and effectively while maintaining a high level of professionalism
• Led by example by consistently achieving personal sales targets through upselling techniques and product knowledge expertise
Store Manager
Subway-Jarrell, TX
April 2014 to January 2017
Managed 2 locations with 37 mile distance. Hired, fired, scheduling, training, weekly inventory, ordering, reprimands, full store operations, staff development, staff supervision and responsible for over all customer satisfaction
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Developed and executed marketing campaigns to increase brand awareness and attract new customers
• Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Optimized inventory control processes to minimize stockouts while reducing excess inventory by XX%
• Analyzed sales data and market trends to identify opportunities for product assortment optimization
• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
• Implemented cost-saving measures that resulted in an XX% reduction in operational expenses
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Implemented customer service initiatives that improved overall satisfaction ratings by XX%
• Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
• Implemented incentive programs that motivated employees to exceed sales targets resulting in an XX
% increase in monthly revenue
• Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
• Identified areas of improvement within the store layout resulting in a XX% increase in average transaction value
• Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
• Implemented effective loss prevention measures resulting in a XX% reduction in inventory shrinkage
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
• Led the implementation of new technology systems such as mobile payment options or self-checkout kiosks to enhance the customer experience
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Coordinated with corporate headquarters on product assortment decisions based on local market demands
Correctional Officer
CCA-Bartlett, TX
March 2012 to April 2014
Daily offender life management, building and perimeter security, supervised inmates during daily functions.
• Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
• Conducted regular inspections of cells, common areas, and perimeter to identify any potential security breaches or contraband
• Enforced rules and regulations by monitoring inmate activities, conducting searches, and responding to incidents in a calm and professional manner
• Supervised inmate movement during daily routines such as meals, recreation time, visits, and medical appointments
• Documented all incidents, disciplinary actions, and inmate behavior accurately in written reports
• Assisted in the transportation of inmates to court appearances or other facilities while maintaining strict security protocols
• Performed pat-downs and body searches on inmates when necessary to prevent smuggling of prohibited items
• Responded promptly to emergencies such as fights or medical emergencies by following established procedures for containment and requesting backup if needed
• Collaborated with other correctional officers to develop strategies for managing difficult or disruptive inmates effectively
• Participated in ongoing training programs to enhance knowledge of corrections policies, emergency response techniques, self-defense tactics, etc
• Implemented new protocols for cell inspections resulting in a XX% decrease in contraband found
• Developed positive relationships with inmates through effective communication skills resulting in improved compliance with rules
• Instituted an inmate counseling program aimed at reducing recidivism rates resulting in a XX% decrease over two years
• Received commendation from superiors for exceptional performance during a high-risk situation involving an unruly inmate
• Maintained accurate records regarding inmate counts which contributed significantly towards overall facility management
• Demonstrated excellent crisis management skills by successfully diffusing tense situations among inmates without resorting to force
• Collaborated with mental health professionals to develop and implement specialized programs for inmates with mental health issues
• Monitored surveillance cameras and alarms systems to detect any unauthorized activities or security breaches promptly
• Served as a role model for professionalism and integrity among fellow correctional officers, earning respect from both staff and inmates alike
Education
Associate in Criminal Justice
Central Texas College - Killeen, TX
August 2017 to August 2019
Skills
• Fine dining experience
• Customer service
• Restaurant experience
• Quick service & fast food restaurant
• Food safety
• Team management
• Crisis Management
• Profit & Loss
• Loss Prevention
• Labor Cost Analysis
• Facilities Management
Certifications and Licenses
ServSafe Manager
April 2023 to April 2027
TABC Certification
April 2023 to April 2025
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