Versatile Admin & Insurance Professional with Bilingual Skills
Resume:
Jessica S. Cedillo
Tomball, TX *****
Mexico City, MX 05348
*********@*****.***
Profile Follow Professional work ethics in all aspects of job. I am a consistent top performer who generates revenue and delivers exceptional customer service. Recognized for having great organizational, communication, and planning skills, as well as attention to detail. An autodidact who works expediently and accurately. Take a proactive approach to work and any task at hand. Employment History
Feb 2013-Present Alpha Plans Houston, TX / Mexico City, MX Administrative
• Responsible for overall operation of the Office.
• Responsible for accounts receivable and payable.
• Order and manage office supplies.
• Communicate via phone call, TEAMs, email, WhatsApp, and SMS. English and Spanish.
• Assist with Marketing collateral, Design website, brochures, business cards, flyers, and social media.
July 2011-Oct 2012 TIA (a division of AMCO) Houston, TX Insurance Agent
• Responsible for overall operation of the Office.
• Responsible for writing ‘End-of-Day’ Reports and making daily bank deposits.
• Responsible for keeping current with Insurance Companies new Policies and general changes.
• Prepare Income Taxes for customers during Tax Season.
• Conduct Vehicle Title Changes, lost titles, & salvage vehicle titles.
• Provide Notary Public services.
• Process customer’s monthly Insurance payments.
• Provide customers with quotes for Auto and Residential insurance.
• Write Insurance Policies for all major Insurance Companies.
• Address and resolve customer complaints and concerns.
• Provided customers, in person and over the phone, with quotes for Auto, Residential and Flood insurance in English and Spanish. Feb 2006-Feb 2008 AMCO Auto Insurance Houston, TX
Insurance Agent
• Responsible for overall operation of the Office.
• Responsible for writing ‘End-of-Day’ Reports and making daily bank deposits.
2
• Responsible for keeping current with Insurance Companies new Policies and general changes.
• Prepare Income Taxes for customers during Tax Season.
• Conduct Vehicle Title Changes, lost titles, & salvage vehicle titles.
• Provide Notary Public services.
• Process customer’s monthly Insurance payments.
• Provide customers with quotes for Auto and Residential insurance.
• Write Insurance Policies for all major Insurance Companies.
• Address and resolve customer complaints and concerns.
• Provided customers, in person and over the phone, with quotes for Auto, Residential and Flood insurance in English and Spanish. June 2005-Feb 2006 AP Insurance and Tax Houston, TX Customer Service Representative
• Provided customers with quotes for Auto, Residential and/or Flood insurance.
• Processed applications for new and existing Spanish and English- speaking clients.
• Addressed and resolved customer complaints and concerns.
• Received payments and processed endorsements.
• Record keeper and data entry of all new production and endorsements using Insurance Pro.
• Maintained and cleaned up existing file folders.
• Conducted courtesy reminders for customers with late payments.
• Responsible for filing and all other office duties. Oct 2004-May 2005 Turimex Internacional Houston, TX Operations Administrator
• Provided administrative support to all 5 Bus Depot Offices in Texas.
• Interpreted and created forms to implement procedures per the Department of Transportation, DOT.
• Conducted mandatory 3-year employment verification for all new drivers out of all Bus Depots.
• Maintained employment and certification files for a minimum of 30 drivers following the DOT guidelines.
• Collected the Drivers Activity Log from all Bus Depots and created a weekly report, always keeping a 6-month record.
• Conducted sales of passenger tickets.
• Resolved customer issues.
• Gave authorization for any additional passenger baggage.
• Responsible for all buses on my shift to depart on schedule.
• For MoneyGram service, verified correct monies were being deposited in back accounts from all Bus Depot Offices.
• Kept track that all commissions due by MoneyGram were being paid on schedule.
3
July 2003-Dec 2003 Villa Nueva Apartments San Diego, CA Secretary / Receptionist
• Answered calls on multi-line phone switchboard.
• Created and submitted maintenance requests by tenants.
• Assisted customers with issues by phone or in person.
• Sent eviction notice and overdue rent notice to tenants.
• Notified people on waiting lists when their application process was scheduled to begin.
• Assisted potential tenants in filling out their Section-8 application.
• Processed new applications and verified all supporting documents were provided.
Feb 2002-Nov 2003 Primo Cellular San Diego, CA
Manager
• Conducted wireless phone sales and activations for Verizon, T- Mobile, Nextel, Sprint and Cingular.
• Verified for accuracy and submitted all applications and supporting documents to master dealer.
• Negotiated prices with vendors on accessories and phones.
• Inventoried equipment and supplies.
• Obtained Sellers Permit and coordinated sales at flea market. July 1999-June 2000 Palmer Power Corp. Houston, TX Purchasing Agent
• Ordered and received boat parts.
• Placed purchase orders via Internet, fax and phone.
• Maintained and updated database of parts.
• Performed general office duties such as answering phones and faxing.
• Extensive filing of invoices and customer information. Education Houston Community College Houston, TX
Cuyamaca College El Cajon, CA
Monte Vista High School Spring Valley, CA
Languages Fluent in Spanish and English. Able to translate and interpret between both. Skills P & C LICENSE (expired), Quick quote, Insurance Pro, ITC, MS Word, Excel, Windows, Internet Explorer, type 35 wpm, 10 key by sight, fax, Skype, TEAMs, Google Meet, Marketing Collateral.
Contact this candidate