Administrative Office Specialist with Customer Service Focus

Jaliscia Williams

West Orange, US, *****, 973-***-****, ************@*****.***

Professional summary Professional Summary

Dedicated and hardworking professional with 5 years of barista and hospitality experience and 3 years of office and clerical support experience. Skilled in delivering exceptional customer service, creating high-quality beverages with advanced latte art, and maintaining organized, efficient office operations. Known for positive energy, resilience, strong work ethic, and the ability to build respectful relationships with customers and colleagues. Committed to achieving results while handling responsibilities with professionalism and determination.

Skills

●Customer Service Excellence

●Hospitality & Team Collaboration

●Advanced Latte Art & Beverage Preparation

●Cash Handling & POS Systems

●Filing & Document Organization

●Scheduling & Calendar Management

●Phone & Email Communication

●Office Administration

●Multitasking & Time Management

●Positive Attitude & Workplace Leadership

3 Years of Experience

●Organized and maintained filing systems for accurate record-keeping.

●Answered and directed phone calls with professionalism.

●Scheduled appointments and coordinated calendars efficiently.

●Assisted clients and visitors while maintaining a welcoming environment.

●Improved office workflow through organization and attention to detail.

●Managed multiple responsibilities while maintaining accuracy and efficiency.

Employment history

Barista / Cashier, Feb 2024 - Present

Orange Sky Coffee Roasters, West Orange, NJ

●Deliver exceptional service, handle transactions, craft premium beverages.

●Ensure cleanliness, manage inventory, mentor new staff.

●Support shift leadership for seamless operations.

Group Fitness Instructor, Jun 2023 - Dec 2023

Metropolitan YMCA of the Oranges, East Orange, NJ

●Supervised and engaged children (ages 3-4) in structured activities.

●Assisted with food preparation and hosted interactive programs.Led dynamic fitness sessions while applying child supervision skills, fostering a supportive environment where participants achieved their health goals through structured, engaging activities.

●Developed and delivered comprehensive fitness programs, leveraging previous experience in structured activity planning and group facilitation to drive member retention and satisfaction.

Filing Clerk/clercial warmer, Jun 2020 - Sep 2023

East Orange City Hall, East Orange, NJ

●Managed records, ensuring precise document filing; enhanced data accuracy and accessibility.

●Processed mail and updated addresses, improving communication efficiency.

●Implemented efficient filing systems, reducing retrieval time and enhancing workflow

●Answering phone calls

●Makes and scheduling appointments

●Office organizing

Skills

Customer Service, Cash Handling, POS Systems, Food Preparation, Team Leadership, Inventory Management, Time Management, Multitasking, Phone Etiquette, Hospitality, Problem Solving, Adaptability, Team Collaboration.

Education

Associate's Degree in Business Administration, 2027

Essex County College, Essex County, NJ

High School Diploma

East Orange Campus High School, East Orange, NJ

Contact this candidate