Executive Administrative Assistant with Multitasking Expertise
Resume:
Melissa J. Fiorica
Webster, N.Y. 14580
Mobil Phone: 585-***-****
Email: ********@*********.**.***
Career Profile
Executive Administrative Assistant with strong interpersonal and organizational skills including a keen ability to multitask a variety of challenges and responsibilities.
Carter Exteriors 2020-2023
Administrative Assistant
Answer phones, field questions, and schedule Remodeling Consultants sales appointments.
Enter and maintain customer information received via phone, email, and walk-in into our CRM system.
Follow up with customers to schedule or move appointments via phone, email, or text messaging.
Receive payments from sales, Project Managers, and Operations.
Work with Owner to update reporting metrics.
Work with owner to make sure all product literature, samples, etc. are in stock.
Receive and enter bills to be paid in QuickBooks.
Process workmanship warranties.
Provide exceptional customer service to our homeowners.
Tel-Tru Manufacturing 2020
Administrative Assistant/Customer Service
Support inside sales and customer service with phone calls, working with clients, typing letters and quotes.
Take calls and orders, respond to questions and requests for quotes via fax/mail/telephone.
Responsible for entering data into the software program, write emails and correspondence, provide pricing information, over the phone and in writing.
Sales Support, order management, planning and scheduling, inventory management.
Support customers with usage of the product, call vendors for pricing and work with shipping dates.
Work with the accounting dept. payments, terms, prepayments, etc.
Achieve and maintain rapport with customers by providing excellent service.
Syteline Program.
Use excellent communication skills, both verbal and written, to help customers.
Work in a team environment.
Caldwell Manufacturing 2019-2020
Administrative Office Assistant
Coordinate Team/Meeting/Special Event food and lunches for corporate departments
Coffee/Snacks Order, Organize, Stock, maintain, General food housekeeping.
Keep phone and sign-in sheets current.
Order Stock.
Maintain Orderly Supply Closet and First Aid Box.
Restroom Supplies.
Open, meter, FedEx/UPS Packages, Order Pick-up or Deliver to FedEx.
Hold keys, Manage vehicle maintenance schedule.
Company Intranet – Keep key documents up to date, seek out relevant content for update.
Assist in proofing, printing, collating Board Packs, Other presentations as needed.
Building /Badge Maintenance.
Coordinate Recycling Vendors.
Outside Vendor office design quotes, Order furniture, Schedule install and moves.
Archive and Organize Shared Company Files.
GLC Business Service 2018-2019
Office Coordinator
MS Office
Perform receptionist customer services responsibilities including answering the phone, taking messages greeting internal and external visitors in a professional manner.
Codes and inputs invoices and files them.
Coordinates ordering of shirts for sites that may need them.
Files paper and documents into appropriate files,
Assists and prepares correspondence, processes mail, makes phot copies, faxes document.
Maintains confidentiality of company information and performs all of duties in an ethical fashion.MS Office
Perform receptionist customer services responsibilities including answering the phone, taking messages greeting internal and external visitors in a professional manner.
Codes and inputs invoices and files them.
Coordinates ordering of shirts for sites that may need them.
Files paper and documents into appropriate files,
Assists and prepares correspondence, processes mail, makes phot copies, faxes document.
Maintains confidentiality of company information and performs all of duties in an ethical fashion.
Empire Precision Plastics 2016-2018
Executive Assistant to President/CEO
MS Office
IQMS
Planning and Scheduling
Written Communication
Extensive Customer Service Skills
Interdepartmental Coordination
Internet Research
Telephone Reception
Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
Handling travel arrangements for CEO, members of management team, and visiting customers.
Excellent organizational skills/multitasking.
Progressively responsible experience in accounts payable and receivable operations.
Special Projects as needed.
Event planner.
Maintains customer confidence and protects operations by keeping information confidential.
Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
Compose and distribute interdepartmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality.
Prepares and assembles media kits for marketing and public relations departments.
Advanced Mold & Tooling, Inc. 2001-2016
Advanced Mold & Tooling, Inc. 1991-1995
Executive Assistant to CEO/President
QuickBooks
MS Office
Written Communication
Extensive Customer Service Skills
Interdepartmental Coordination
Internet Research
Purchasing
Advanced Mold & Tooling, Inc. 2001-2016
Advanced Mold & Tooling, Inc. 1991-1995
Executive Assistant to CEO/President
60 wpm Typing Speed
Manages a phone system of multiple lines and promptly forwards them to appropriate person among 35 employees.
Responsible for scheduling meetings for all employees; escorts visitors to staff members' offices.
Responsible for weekly payroll processing for 35 hourly employees.
Provides hospitality service arrangements as requested by staff.
Compose and distribute interdepartmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality.
Prepares and assembles media kits for marketing and public relations departments.
Event planner
Progressively responsible experience in accounts payable and receivable operations.
Special Projects as needed.
Excellent organizational skills/multitasking.
Manage and prepare UPS and Federal Express Shipments.
Responsible for making domestic and international travel arrangements for senior-level executives via the Internet.
Responsible for data entry into MS Access data base of employee hours and time worked on specific jobs for total job.
Wegmans Main Office 1998-2001
Personal Secretary to General Merchandise Manager
Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
Responsible for scheduling meetings for all employees; escorts visitors to staff members' offices.
Compose and distribute interdepartmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality.
Manages a phone system of multiple lines and promptly.
Provides hospitality service arrangements as requested by staff.
MS Office
Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences.
Administrative coverage for various Buyers Administrative assistants in all areas of general merchandise when requested by my supervisor.
References Available on request
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