Medicare Inbound Support Specialist with Fraud Vetting

SUMMARY

SKILLS

EXPERIENCE

JODY

WOERTZ

951-***-**** • ***********@*****.*** • Phoenix, AZ 85029

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• Data management

• Customer service

• Claims processing

• Fraud investigation

Centers for Medicare and Medicaid services

Maximus Federal Services Phoenix, AZ Aug 2025-Current I work in an inbound call center for Medicare. I enroll beneficiaries and the appropriate plans with what their needs are.

•

• I take care of very sensitive data regarding highly privacy data and security data The reason I am looking for another job, I was on a temporary contract for the government in my contract is ending

•

I not only make the caller feel as if they are the most important person in the world but I can efficiently speak to them, they have confidence in what I can do for them, and as of November of this year was the top out of 29 csrs on my team for customer surveys rating five out of five stars.

•

• We're hand in hand with Social security and Medicaid I investigate fraud reports for the federal government, I can do claims for the beneficiary, and I can do whatever need be for you

•

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

•

• Identified needs of customers promptly and efficiently.

• Assisted with customer requests and answered questions to improve satisfaction.

• Recognized by management for providing exceptional customer service.

• Utilized various software and tools to streamline processes and optimize performance. Administrative Assistant

Williams-Sonoma Litchfield Park, Arizona Feb 2024-Sep 2024

• Managed daily office operations and maintained organized filing systems. Was one of seven administrative assistants that provided the most professional support for our customers that one can imagine having.

•

• Collaborated with team members to ensure smooth workflow across departments. EDUCATION AND TRAINING

• Processed incoming mail and managed communication with vendors efficiently. Answered phone calls and emails to provide information, resulting in effective business correspondence.

•

• Maintained office supplies inventory by checking stock to determine inventory level. Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

•

• Answered questions from customers regarding products and services offered by the company.

• Managed database systems containing customer contact information.

• Proofread content for typo-free emails and documentation.

• Supported customer service by addressing inquiries and resolving issues promptly. Transportation department

Amazon Litchfield Park May 2021-Jan 2022

• Completed day-to-day duties accurately and efficiently.

• Maintained updated knowledge through continuing education and advanced training

• Responsible for moving 63' Semi Trailers that are checked in or out.

• Moving from parking slips to backing up to Dock Doors. Hitching up to trailers, and preforming detailed observations and check points thru ADOT at beginning of shift and end. Preforming Guard Shack duties, including full audits on Amazon property.

•

• Checking trailers in and checking them out depending on where placed.

• Maintained updated knowledge through continuing education and advanced training.

•

Cerro Gordo High School Cerro Gordo, IL

Contact this candidate