Dynamic Academic Systems & Data Analytics Leader

Rahul Ranjan Ishwar

Email: *****.********@*****.*** +91-888*******

Greater Noida, India LinkedIn: [rahul-ishwar-5b40b2a4] Profile Summary

Dynamic and results-driven Deputy Manager – Academic Systems & Data Analytics with 15+ years of experience across academic technology management, application support, ERP & LMS administration, MIS reporting, and faculty engagement. Proven expertise in managing cross- functional teams, leading system implementations, data-driven decision-making, and process automation. Recognized for optimizing academic operations, enhancing reporting efficiency, and driving digital transformation projects in higher education. Core Competencies

Academic ERP & LMS Administration (Blackboard, SIS)

Project & Stakeholder Management

Data Analytics (Power BI, SQL, Advanced Excel)

Process Automation & Optimization

Team Leadership & Faculty Training

Application Implementation & Support

Reporting, MIS & Dashboard Development

Vendor Coordination & System Upgrades

Event Management & Policy Implementation

Professional Experience

Shiv Nadar University, Greater Noida

Deputy Manager – Office of Dean of Academics Oct 2022 – Dec 2025

Lead the end-to-end management of academic systems (ERP, LMS, grading, scheduling, student portal).

Supervised support analysts, prioritized academic workflows, and ensured 100% system uptime during critical timelines.

Directed vendor coordination, application upgrades, and patch deployments.

Spearheaded Power BI & Excel dashboards for student performance, reducing manual reporting time by 40%.

Conducted faculty training sessions, increasing LMS adoption Key Achievements:

Streamlined ERP/SIS workflows, ensuring accurate student records and faster grievance resolutions.

Automated reporting and online exam processes (Mettl, Respondus) with zero downtime.

Standardized SharePoint-based data repositories, reducing duplication and improving accessibility.

Successfully delivered academic technology projects on time, ensuring smooth adoption across departments.

Associate Manager – Office of Associate Dean of Academics Dec 2019 – Oct 2022

Supported ERP scheduling, student records, exam results, and MIS reporting.

Coordinated academic events, online examinations, and student grievance redressal.

Enhanced automation in reporting using SQL and Excel, reducing turnaround time by 30%.

Associate Manager – Career Development Centre & Alumni Relations Dec 2014 – Dec 2019

Managed placement & internship databases, created tracking dashboards, and automated reports.

Coordinated alumni engagement programs, accreditation reports, and student-company data tracking.

NIIT Ltd.

Team Supervisor / Sr. Executive / Agent Apr 2008 – Dec 2014

Progressed from Agent to Team Supervisor, managing performance reviews and operational dashboards.

Trained and supervised new team members, improving overall productivity and service quality.

Education

M.Sc. in Information Technology – Punjab Technical University (2013)

B.A. – Punjabi University, Patiala (2007)

Certifications

Advanced Excel – Simplilearn

MS SQL – IIT Bombay

Power BI – Simplilearn

Data Science & Analytics – HP Foundation

IT for Business Success – HP LIFE

Unix Certification – IIT Bombay

Technical Skills

Data & Analytics Tools: SQL, Power BI, Excel (Macros), SharePoint, Canva

ERP & LMS Platforms: Blackboard, SIS, ERP Systems, API Support

Office & Collaboration: MS Office 365 (Word, PowerPoint, OneDrive, Teams), Google Workspace

Automation & Reporting: MIS Dashboards, Workflow Automation, ClickUp, AI Tools Personal Details

Languages: English (Fluent), Hindi (Fluent)

Date of Birth: 7th May 1986

Nationality: Indian

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