Executive Assistant & Operations Specialist

MIRONDA SHEPARD

Executive Assistant

301-***-**** *******.*******@*****.*** www.linkedin.com/in/mironda.shepard/ Alexandria, VA

EXPERIENCE

Business Operations Associate

Resonance

**/**** - **/**** Washington, DC

Managed account reconciliations, consultant invoicing, and development of consultant agreements in compliance with Resonance policies Conducted financial forecasting for five projects and performed project file audits

Reconciled travel and vendor advances to field office before submittal to accounting for auditing, reducing accounting errors by 95% Updated multi-project forecasts monthly to provide current project expenditures, ensuring the organization's fiscal year revenue targets are accurate and projects are tracked

Produced 10 error-free monthly contracts, ensuring compliance with Resonance policies and mandates and correctly reflecting agreement type (fixed fee, time-and-materials, cost-plus, etc.) Prepared consultant rate and justification memos in compliance with Resonance policy and market tools such as ERI (Economic Research Institute)

Developed budget and time trackers for new projects to access profit/loss margins and to assess if the project is on budget Created, published, and maintained the Resonance Impact Advisory practice operations handbook

Created consulting skills training and learning elements (e.g., business writing, communications etiquette, company tech stack, etc.) for new Resonance employees as an onboarding team member that improved client and internal communications

Audited project files and folders to ensure compliance with Resonance's knowledge management protocols and policies

Served as a member of the Diversity, Equity, Inclusion, and Accessibility

(DEIA) committee and organized and facilitated interventions and other activities to engender an inclusive, equitable, and belonging across the enterprise

Project Assistant

Randstad

09/2020 - 08/2021 Washington, DC

Provided administrative support to Resonance before full-time employment by processing invoices, updating budget trackers, and suggested ways to increase productivity

Processed consultant invoices, confirming accuracy before submitting them to accounting

Updated projections for eight projects to aid the company's annual revenue

Collaborated with project teams to set up project contracts for billing and SharePoint files

Tracked budget spending based on invoices for each project and updated forecasting documents monthly to reflect project projections based on budget tracking

Worked across project teams to update and maintain all project files following Resonance KM policy and file structure

Provided Operations support to larger projects and was rewarded with five million dollars

Supported project teams in developing more efficient/streamlined processes for the above activities

SUMMARY

Detail-oriented professional with over 20 years of experience in project management and

administrative support, expert in financial

forecasting and complex calendaring. My key

achievements include reducing accounting errors

by 95% through enhanced reconciliation

processes and producing 10 error-free monthly

contracts that ensured compliance and accuracy.

Seeking an Executive Assistant position at your

company, where I bring my project management

and administrative skills to support your mission

of driving operational excellence and effective

leadership. My proven problem-solving abilities

and experience in expense management will

contribute to optimizing workflows and ensuring

seamless administrative operations.

KEY ACHIEVEMENTS

Enhanced Calendar Management

Managed complex calendar schedules,

reducing scheduling conflicts by 30% and

enhancing team efficiency.

Improved Expense Management

Oversaw project expense tracking,

achieving a 95% accuracy rate in financial

reporting and forecasting.

Optimized Project Scheduling

Implemented scheduling processes for 10+

projects, improving overall project

completion timelines by 15%.

SKILLS

Airtable Financial Forecasting

HubSpot Microsoft Office

Microsoft Teams Salesforce

Sharepoint Smartsheet

Microsoft Power Point Spreadsheets

Organizational Skills Creativity

Self-Motivation Continuous Learning

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EXPERIENCE

Project Assistant

National Association of State Directors of Special Education 09/2000 - 09/2019 Alexandria, VA

Provided administrative support to the Project Director and managed the flow of internal processes through accounting

Coordinated meetings with 100–150 people in attendance Served as a corporate event planner and coordinated and managed all events, including venue selection, travel and accommodations, logistics, and post-event financial reconciliation

Managed the contracts review process to ensure all agreements/contracts were error-free and compliant with the contractual guidelines and all appropriate signatures were obtained Collaborated with special and general educators to develop a publication promoting authentic stakeholder engagement - Leading by Convening: A Blueprint for Authentic Engagement

Activated the publication into online learning and helped to manage use and distribution

Co-created infographics to assist and enable education and services for special needs students of military deployed families Hosted quarterly webinars for the Office of Special Education Programs EDUCATION

Bachelor of Science - Psychology

University of Maryland University College

PROJECTS

Contracts and project management

illustrative examples

Walton Family Foundation ($5M grant to

develop a Harvest strategy for Indonesian

fisheries) Project Coordinator: Set up and

managed non-profit budget; managed

execution of subgrantee agreements

Ber-IKAN (~$22M prime contract to help

improve sustainability and equitable

management of fisheries in Indonesia) Project

Coordinator: Conducted reconciliations for

advances to the field office

Oxfam ($65K to develop a results-based

financing model for solid waste management in

Jordan) Project Coordinator: Coordinated with

finance to invoice project for completed

deliverables

IDH Sustainable Trade Initiative ($58K to

promote women's safety in the teas sector in

Assam, India) Project Coordinator: Managed

project consultant billable hours and invoice

processing

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