Dynamic Branch Manager and Leader with Sales Expertise
Resume:
Tiffany Dennis
PROFESSIONAL SUMMARY
Self-directed Branch Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Proficient Branch Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Communication. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in Training, Service, Sales, Marketing, Building Relationships, and Credit Offerings. Inspires staff loyalty through strong leadership and communication skills.
WORK HISTORY
Manager I, Branch Operations, 08/2023-10/2025
Dollar Bank, Virginia Beach, VA
●Business Development within the Community
●Coached and Developed Team
●Drove Business through Community Engagement
●Adhered to Operational Integrity Policies and Guidelines
●Engaged in Professional Development through Ongoing Training
●Attended Annual Training Sessions
●Managed all areas of Branch Operations
●Managed Sales to Achieve required goals
Manager, Retail Branch Operations, 04/2000 - 08/2023
Geico Credit Union A Division Of BCU, Virginia Beach, VA
●Maximized performance by monitoring daily activities and mentoring team members.
●Onboarded new employees with training and new hire documentation.
●Managed and motivated employees to be productive and engaged in work.
●Controlled costs to keep business operating within budget and increase profits.
●Set up and supervised cash shipments.
●Cross-trained existing employees to maximize team agility and performance.
●Improved marketing to attract new customers and promote business.
●Completed daily Bank Secrecy Act reports.
●Developed and maintained relationships with customers and suppliers through account development.
●Maintained friendly and professional customer interactions.
●Accomplished multiple tasks within established timeframes.
●Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
●Processed and Approved Loan Applications using Meridian Link
●Utilized Salesforce to maintain and track sales opportunities.
●Created Marketing Events to drive revenue.
EDUCATION
Associate of Applied Science, Business Management
Commonwealth College – Virginia Beach – Virginia Beach, VA 1991
Virginia Beach, VA 23451
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●SKILLS
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●Operational Efficiency
●Employee Performance Evaluations
●Team Development through Coaching
●Operations Management
●Policies And Procedures
●Management Skills
●Business Development
●Sales Strategies
●Customer Loyalty
●Decision Making
●Compliance With Regulatory Guidelines
●CCUFC
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