Experienced EEG Technician and Administrative Specialist
Resume:
Dawn Baker
Conway, AR *****
**********@*****.***
Professional Summary
R. EEG T. and Administrative Assistant with 25+ years of experience in clinical and administrative roles. Adept at reducing patient anxiety, streamlining EEG Reports reducing editing time by 85% and offering technical proficiency in assisting with the design and intuitive usability for EEG Techs. I bring a wealth of experience beyond patient care, including mentoring new technologists, refining processes, assisting in cost reduction, and performance enhancement. A strong background in administrative and customer service experience ensures effective communication with patients, families, and healthcare professionals across various platforms. HIPAA compliant, understanding, and attentive, aiding in delivering exceptional patient support and helping to reduce anxiety. Committed to optimizing organizational performance, contributing to cost-saving initiatives, and streamlining workloads to help employees achieve higher job satisfaction and better work/life balance. Work Experience
Pruning Tech/PRN
Synergy Neurodiagnostics-Houston, TX
April 2022 to Present
• Document comprehensive patient histories for physician analysis to provide accurate diagnostics.
• Provide detailed EEG study observations for physician reviews.
• Ensure adherence to company guidelines in all documentation processes. Monitoring Tech/Troubleshooting Specialist/PRN
Synergy Medical Solutions-Fort Lauderdale, FL
May 2025 to December 2025
• Provide expert guidance to patients, enhancing their understanding, reducing anxiety, and increasing overall satisfaction, ensuring a high level of customer care and confidence in the company and the testing process.
• Collaborating with EEG Techs to ensure they were following company protocols by reviewing patient hook-ups and signing off on studies.
• Resolve remote technical issues, improving network reliability, test accuracy, and overall performance. Pruning Tech/Monitor Tech
AsitOath Neuro-Houston, TX
October 2022 to August 2025
• Identify and annotate various seizure types and EEG abnormalities across diverse patient settings with precision.
• Monitor patients from neonatal to geriatric in EMU/ICU/Home settings.
• Resolve connection issues and troubleshoot EEG equipment remotely.
• Prune to company guidelines.
• Monitor sEEG and Grid patients, alerting staff to patient seizures or emergencies. LTM Monitoring Tech
NextGen Neuro-Indianapolis, IN
December 2023 to December 2024
• Specializing in monitoring and analyzing EEG studies for patients from neonatal to geriatric in diverse medical settings, including EMU’s, ICU’s, and Emergency Departments.
• Monitored EEG studies for diverse patient populations, ensuring accurate analysis and timely intervention.
• Identifying and troubleshooting artifacts and connection issues, optimizing patient report accuracy.
• Coordinated with medical staff during seizure events to ensure rapid response and patient safety.
• Provided remote support to resolve EEG recording and network issues efficiently. LTM Monitoring Tech
Corticare-Modesto, CA
May 2022 to November 2023
• Oversee EEG studies for patients from neonates to geriatrics in all hospital settings.
• Identify, address, and notate normal, abnormal, artifactual, and seizure-like patterns.
• Coordinating with medical staff as needed for seizures, patient safety, and patient comfort.
• Resolve technical issues with EEG equipment and network problems remotely.
• Troubleshoot and correct patient report errors with on-site EEG techs to provide physicians with accurate and complete information.
Senior Registered Electroneurodiagnostic Technician Children's Hospital-Plano, TX
March 2021 to April 2022
• Conduct quality inspections on EEG recordings, ensuring compliance and performance.
• Mentor new technologists from the beginning of education through registration.
• Manage supplies and assist with cost reduction efforts by 10%-15% utilizing the Lean Six Sigma Method.
• Create and maintain tracking spreadsheets, develop training materials, and refine processes to enhance departmental performance and efficiency.
Remote EEG Monitor Tech/Reviewer
Bioserenity-Boston, MA
September 2020 to March 2021
• Specializing in remotely monitoring and reviewing EEG studies for diverse patients across settings like EMU, ICU, and ambulatory care.
• Monitoring patients simultaneously according to guidelines for ambulatory EEG studies.
• Annotated EEGs for seizures, abnormalities, and sleep stages.
• Provided administrative support to the General Manager, enhancing operational efficiency and reducing costs.
Executive Assistant and Supervisor, In-House Pruner Alliance Family of Companies-Irving, TX
April 2018 to September 2020
• Supervised AI interface projects for EEG, managed software administration and implementation.
• Specialized in creating training documentation for departments, facilitating smoother employee transitions, and maintaining web-based spreadsheets.
• Supported technical needs, handled supply management, and assisted in billing and collections for hospitals.
• Performed clinical reviews for insurance purposes and compiled training materials for EEG techs.
• Reduced Director of Clinical Services' workload by 25% through special projects.
• Conducted Zoom-based training sessions for department staff.
• Conducted clinical reviews and compiled patient histories for physician analysis.
• Cross-trained in several departments to cover when an employee had to be out for the day.
• Reduced report documentation time by 50% by utilizing a Microsoft Word macro to format an event table.
Registered Electroneurodiagnostic Technician
Medical City Dallas-Dallas, TX
March 2018 to April 2018
• Specializing in monitoring and reviewing EEG studies across various healthcare settings, including EMU and ICU, for patients from neonatal to geriatric.
• Obtain detailed patient histories, perform accurate electrode applications, and conduct long-term and bedside studies.
• Expert in recognizing normal, abnormal, and seizure activity in EEGs.
• Skilled at troubleshooting EEG equipment and resolving network issues.
• Proficient in medical terminology and patient data management.
• Mentor new EEG technologists, enhancing team performance. Electroneurodiagnostic Technician
Cook Children's Hospital System-Fort Worth, TX
June 2012 to March 2018
• Identify, address, and notate normal, abnormal, artifactual, and seizure-like patterns.
• Coordinating with medical staff as needed for seizures, patient safety, and patient comfort.
• Obtain accurate patient histories, apply electrodes using the International 10-20 system, and perform both routine, long-term, and ambulatory EEG studies.
• Excel at troubleshooting EEG recording equipment and network issues.
• Trained as a Super User in Epic.
• Resolved artifacts in EEG data to ensure accurate recordings.
• Assisted in mentoring new technologists and improving departmental processes.
• Strong administrative skills, supporting patient and physician communication.
• Specialize in patient care across diverse settings, including neonatal and pediatric EMU, ICU, and ambulatory environments.
REO Preservation Specialist
Mortgage Specialists Inc-Hurst, TX
January 2012 to June 2012
• Managed and processed REO work orders.
• Handling communications and negotiations with contractors, realtors, and bank representatives to ensure timely and efficient completion of preservation tasks.
• Processed emails and fielded phone calls from diverse stakeholders, maintaining strong professional relationships.
• Negotiated pricing to achieve cost-effective solutions for preservation tasks.
• Researched and onboarded new vendors to improve service delivery.
• Followed up on work orders to enhance turnaround time and efficiency. Interior Inspections Specialist
Five Brothers Mortgage Servicing-Warren, MI
January 2011 to December 2011
• Conducted interior home inspections, ensuring compliance with FHA/FNMA/FHLM regulations.
• Maintained communication with inspectors and contractors.
• Developed and organized an Access database for bank and mortgage regulations.
• Consistently exceeded daily quotas and goals set by management.
• Trained new hires in processing inspections and writing work orders. Education
ENDT (Certificate)
Carnegie Institute-Troy, MI
September 2005 to September 2006
Real Estate (Certificate)
Michigan School of Real Estate-Roseville, MI
September 2003 to December 2003
Applied Science (None)
Baker College-Sterling Heights, MI
September 2000 to January 2002
Hair and Nails (Cosmetology)
Anthony's Beauty Academy-Fraser, MI
August 1992 to August 1993
Diploma
Fraser High School
September 1988 to May 1992
Upper secondary education
Skills
• Box
• Phone communication
• Guest relations
• Patient service
• Calm, pleasant speaking voice
• Office management
• Zoom
• Regulatory compliance
• Hardware and Software Installation Natus Neuroworks, Nihon Khoden, Cadwell, Centrum, Nicolet, BioLogics, Digitrace, Compumedics, USMon, EPIC, Meditech, Athena, Front and back-end Neurology office proficiency Completed On-Line Self-Study Courses Social Media Marketing Masterclass, The Complete Web Developer Course 2.0, My SQL Bootcamp, Microsoft Word Level 3 Advanced Current Independent Study Python, AI, Deep Machine Learning, Mobile App Development
• Time management
• Customer support experience within hospitality industry
• CRM system proficiency
• Customer support experience within e-commerce industry
• Customer relationship building
• Analysis skills
• Financial assistance program guidance
• Aging report preparation
• Epic
• Call center experience
• Operations
• Task prioritization
• Caseload management
• Administrative experience
• Mobile devices
• Microsoft Office
• Google Workspace
• Care coordination
• Patient and understanding in even the most trying situations
• Google Chrome and Firefox
• Client email correspondence
• Processing cash transactions
• ICD-10
• Data entry
• Organizational skills
• Customer inquiry handling
• Patient care outcome improvement
• Customer support ticket management
• EMR/EHR
• Empathy
• Patient demographics
• Insurance prior authorization
• Medical office experience
• Microsoft Excel
• Document management
• Training & development
• Customer retention
• Proficient and accurate typist
• TeamViewer
• Medical terminology
• Client communication
• Customer support
• Google Sheets
• Medical billing
• Insurance medical billing
• DocuSign
• Productivity software
• Writing skills
• Centers for Medicare and Medicaid Services (CMS)
• CRM systems
• Medical scheduling
• Health charts
• Customer complaint resolution
• Remote technical support
• Works well in team and individual environments
• Appointment scheduling
• Correspondence management
• Insurance verification
• Electronic health records (EHR) management
• Medical denial report preparation
• Client interaction via phone calls
• Google Docs
• Teamwork
• Phone etiquette
• Transcription
• Adobe Photoshop
• VoIP
• Microsoft Outlook
• Patient complaint handling
• HIPAA Compliant
• Customer relationship management
• Microsoft Suite of Products
• Telecommunications headsets
• Client services
• Attention to detail
• Customer support experience within retail industry
• Patient interaction
• Clerical experience
• HIPAA
• Phone call management
• Patient appointment follow-ups
• Record keeping
• E-commerce
• Customer issue escalation
• POS systems
• Order placement
• Managing patient records
• Medicare
• Client relationship development
• Performance reviews
• Handling patient inquiries
• Customer communication
• Account management
• Typing
• Medical credentialing
• Ethernet
• Computer operation
• Ability to multi-task with close attention to detail
• Progress tracking (project management tasks)
• Intake
• Assistance experience within healthcare industry
• Research
• Online database searches
• Windows
• Problem-solving
• Medical records
• Customer service
• Live chat
• Clinic experience
• Interpersonal skills
Languages
• English
Links
https://www.linkedin.com/in/dawn-baker-357516177
Certifications and Licenses
REEGT
EEGT Certification
February 26, 2018
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