Versatile Administrative and Customer Service Professional
Resume:
Melissa Miles
Fredericksburg, VA *****
*********************@***********.***
Professional Summary
I am the true meaning of a team player. I go the extra mile to make sure I get the job done and get the job done correctly. I am also a people person get along very well with others. Work Experience
Night Auditor
Comfort Suites-Fredericksburg, VA
May 2025 to Present
I work over nights as a night auditor, running all nightly reports for the day. I also checked in walk in customers and made reservations for stays as well as long stays, along with checking out customers. I entered our clc customers in the customer portal (which is a billing program for all stays that were to be invoiced out and not paid the time of the stay.) I kept the front desk area cleaned,, stocked the market area for all snacks, sodas etc that we sold as additionally set out breakfast for our customers. Cashier/Assistant Manager
Goodwill Industries-Fredericksburg, VA
August 2022 to May 2024
I worked there in 2005as an assistant manager, I ran the store in the managers absents making all bank deposits scheduled employees for their shifts I accepted the donations priced them and put them out on the sales floor to be sold I overseen the cashier dept making sure customers were being taking care of in a timing manner rang up and helped load their purchases I left there in 2006 and went to united granite I returned back to good will in 2018 as a cashier Cleaning for myself
Self employed worked for my self-Fredericksburg, VA September 2018 to January 2021
I worked for myself cleaning homes/offices
Office/Warehouse Manager
United Granite LLC-Fredericksburg, VA
April 2006 to July 2018
Gave customer quotes per cabinet plans or per myself going out and measuring their countertops for their new granite counter tops to give them pricing to replace their counter tops,managed the office to include quick books payroll etc. managed the fabrication dept in the warehouse to include making sure they were fabricating the correct material the correct way and scheduled the installers to go out and install the countertop tops.
Education
Ged
Courtland High School
August 1994 to September 1996
Got ged in 1996
High school diploma or GED
Skills
• Assistant Manager Experience
• Appointment scheduling
• Receptionist experience within retail industry
• Data entry
• Warehouse Experience - Warehouse experience (Less than 1 year)
• English
• Administrative experience
• Time management
• Office Management - Office management experience (6-10 years)
• Residential Cleaning
• Clear language communication
• Phone communication
• Hotel and accommodations guest complaints handling
• Client interaction via phone calls
• Quantitative analysis
• Serving
• Communication skills
• Customer communication
• Phone inquiries
• Typing
• Payroll
• Process optimization
• Hotel and accommodations guest check-out
• Inventory Control
• Enhance product knowledge
• Attention to detail
• Math
• Pricing
• Guest relations
• QuickBooks
• Computer operation
• Fabrication
• Hotel and accommodations guest check-in
• Research
• Accounts Payable - Accounts payable experience (3-5 years)
• Customer service
• Cashiering
• Accounts Receivable - Accounts receivable experience (3-5 years)
• Maintaining an organized workspace
• Front desk - Front desk experience (1-2 years)
• Record keeping
• Customer complaint resolution
• Handling customer inquiries
• Night audit
• Guest services - Guest services experience (1-2 years)
• Warehouse Management
• Management
• Greeting customers
• Computer skills
• Hotel and accommodations guest inquiries
• Cash Handling - Cash handling experience (6-10 years)
• Clerical experience
• Office experience
• Microsoft Excel
Certifications and Licenses
Driver's License
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