Front Desk Administrator - Patient Services Specialist

Susan Gray

Trufant, MI *****

*****.*.******@*****.***

616-***-****

Professional Summary

Resourceful Front desk receptionist with 3 years of experience in physical rehabilitation settings, excelling in patient check-ins, appointment scheduling, and administrative support. Proficient in Microsoft Office and data entry, with strong organizational and customer service skills. Demonstrated ability to maintain efficient office operations, contributing to a positive patient experience. Work Experience

Front desk

The Center for physical rehabilitation-Grand Rapids, MI June 2023 to Present

Front desk receptionist. Answer phones, check in Patients in Person and through Welcome Ware. The program we used was Raintree. Scan and fax documents. Schedule new and existing patients. Do Plans of care also.

Education

Front Desk and Medical Billing (Technical)

Med Certs-Remote

October 2022 to February 2023

Skills

• Microsoft Outlook

• Organizational skills

• Microsoft Office

• Word processing

• Computer operation

• Filing

• Windows

• Administrative experience

• Office experience

• Typing

• Customer service

• Time management

• Clerical experience

• English

• Front desk

• Microsoft Excel

• Microsoft Word

• Computer literacy

• Appointment scheduling

• Computer skills

• Data entry

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