Healthcare Administration & Patient Access Specialist
Resume:
Annette Harris
Dear Hiring Manager,
I am excited to apply for a position within your organization. With over nine years of experience in healthcare administration, patient access, and medical records management, I bring strong skills in scheduling, front office operations, and patient coordination.
Currently, I work as a Patient Access Representative at Mercy Medical Center and as an Administrative Assistant at Forward Healthcare. Previously, I supported multiple providers as a Patient Care Coordinator at PCCAB and worked closely with clinical staff at McLeod Health. I am confident my experience and dedication would be a valuable asset to your team. Thank you for considering my application—I look forward to the opportunity to contribute to your organization.
Sincerely,
Annette Harris
Parkville, MD
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EXPERIENCE
Mercy Medical Center, Baltimore, MD — Patient Access Representative JANUARY 2025 - PRESENT
● Register incoming patients (walk-ins, EMS arrivals, referrals) quickly and accurately.
● Verify patient identity using ID and insurance cards.
● Confirm insurance eligibility and coverage.
● Obtain prior authorizations when needed for procedures or visits.
● Input patient demographics and insurance information into systems like Epic.
● Ensure accuracy and completeness of medical records.
● Greet patients, check them in for appointments or emergency care.
● Assist with discharge instructions or next steps at check-out.
● Answer phones and assist patients with questions or concerns.
● Maintain a friendly, calm demeanor during high-stress situations.
● Handle all patient information confidentially and securely.
● Ensure privacy policies are followed at all times.
● Communicate with nurses, doctors, and techs about patient flow or needs.
● Help triage or escort patients when necessary.
● Ensure all consent forms, treatment authorizations, and identification documents are signed and scanned into records.
Forward Healthcare, Baltimore, MD — Administrative Assistant JUNE 2025- PRESENT
● Scheduling patient appointments, tests, and follow-ups
● Insurance verification and prior authorization processing
● Medical billing and coding basics
● HIPAA compliance and patient confidentiality
● Managing and organizing patient charts and medical records
● Assisting with referrals and physician communications
● Proficient in Microsoft Office (Word, Excel, Outlook)
● Accurate and fast data entry
● Document scanning, faxing, and secure email transmission
● Calendar management for multiple providers
● Multi-line phone system handling
Skills & Core Competencies
● Patient Care & Customer Service
● Medical Scheduling &
Appointment Coordination
● Electronic Health Records (EHR)
– Epic Systems
● HIPAA Compliance & Patient
Confidentiality
● Medical Records Management
● Front Desk Operations &
Administrative Support
● Insurance Verification & Prior
Authorizations
● Care Plan Coordination &
Injection Administration
● Multi-Line Phone System
Handling
● Data Entry & Medical
Documentation
● Pre-Registration & Patient
Intake
● Strong Interpersonal &
Communication Skills
● Team Collaboration in
Fast-Paced Environments
● Problem Solving & Conflict
Resolution
● Medical Scheduling
● Patient Care (10+ years)
● Care Plans
● HIPAA Compliance
● Medical Office Experience (4
years)
● Medical Documentation &
Review (10+ years)
● Injections
● Multi-line Phone Systems
● First Aid
PCCAB, Towson, MD — Patient Care Coordinator
MAY 20 - APRIL 2022
● Scheduled patient appointments for over 10 physicians, ensuring accuracy and timeliness
● Managed high-volume phone calls and front-desk communication with professionalism and efficiency
● Handled medical record faxes, patient referrals, and check-in/check-out procedures
● Maintained and organized electronic and paper medical records in compliance with HIPAA standards
● Supported referral processing by coordinating with providers and insurance companies
● Delivered excellent patient service while multitasking in a fast-paced clinical setting
McLeod Health, Florence, SC— Medical Record Clerk II/ Referral & Clerical Assistant
SEPTEMBER 2015 - DECEMBER 2017
● Supported nurses, doctors, and case managers with patient admissions, discharges, and follow-up coordination
● Scheduled and managed outpatient appointments, lab orders, and radiology services (X-rays)
● Performed various clerical duties including data entry, chart preparation, and front-office support
● Ensured accurate documentation and communication between departments to enhance patient care
● Delivered prompt and compassionate service in a busy clinical environment
Carolina Hospital System, SC— Emergency Medical Technician FEBRUARY 2015- MAY 2016
● Carolina Hospital System – Florence, SC February 2015 – May 2016
● Responded to emergency calls, providing immediate care and transportation for injured or critically ill patients
● Assessed patient conditions and administered life-saving interventions such as CPR, oxygen, and wound treatment
● Operated and maintained emergency vehicles and medical equipment in readiness for rapid deployment
● Communicated effectively with dispatchers, hospital staff, and first responders to ensure seamless patient care
● Documented all patient information, interventions, and outcomes accurately in accordance with HIPAA standards
● Provided emotional support and reassurance to patients and families in high-stress situations
● Triage
● Electronic Medical Records
(EMR) (10+ years)
● Communication Skills
● Computer Skills (Microsoft
Office - 3 years)
● Medical Terminology (10+ years)
● Vital Signs Monitoring (10+
years)
● Guest Services
● Leadership (3 years)
● Nursing
● Epic Software
● Office & Medical Records
Management (4 years)
● Customer Support & Service (10+
years)
● Behavioral Health
● Laboratory Experience
● Clerical Experience
● Medicare Knowledge
● Management
● Phlebotomy (10+ years)
● EMT Experience
LANGUAGES
● English
Medstar Good Samaritan Hospital, Baltimore, MD — Medical Assistant / Room Recovery Tech
SEPTEMBER 2009 - JANUARY 2014
● Assisted physicians with physical exams, medical procedures, and patient preparation
● Scheduled appointments, updated medical records, and maintained accurate patient charts
● Monitored post-operative patients in the Post-Anesthesia Care Unit
(PACU), tracking vitals and recovery progress
● Communicated with surgical teams and families regarding patient status and recovery needs
● Ensured a clean, sterile environment in compliance with hospital and safety protocols
John Hopkins Hospital, Baltimore, MD — Clinical Associate AUGUST 1983 - NOVEMBER 2006
● Provided direct care to patients with eating disorders and psychiatric conditions, supporting daily therapeutic routines
● Led group therapy sessions and assisted in developing and implementing individualized care plans
● Served as unit clerk, managing administrative duties such as chart documentation, scheduling, and patient communication
● Oversaw surgical chart preparation and patient readiness as Pre-Op Clinical Manager, ensuring procedural accuracy and compliance
● Collaborated with multidisciplinary teams to promote patient safety, emotional well-being, and clinical progress
EDUCATION
Bachelor’s Degree in Ministry & Mission
Family Bible College – Baltimore, MD 2002
Associate’s Degree
High School Diploma, Concentration in English
Forest Park High School – Baltimore, MD
CERTIFICATIONS
Certifications and Licenses
● Certified Chaplain / Minister of the Gospel Since 2005 – Present
● [CN — Certified Nurse, Certified Nutritionist, etc.]
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