Remote Support / Customer Service Associate
Resume:
Lauren Ventresca
Wilmington, DE *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Deli/hot foods Associate
Fresh Grocer Supermarket-Wilmington, DE
January 2025 to Present
Operate slicers
Rotate all meats, cheeses routinely to keep fresh
Cook hot foods
Open deli/ close deli
Multitasking taking orders, filling shelves, pricing items and cashier Inventory weekly
Up to date knowledge on constantly changing prices, item availability and sales Customer Service Associate
Wawa-Claymont, DE
August 2024 to January 2025
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
• Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
• Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
• Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
• Cashier
• Food handling
• Multi tasking
• Cross trained in all areas of store
Server
T.G.I Fridays-New Castle, DE
June 2018 to September 2020
• Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals to guests
• Managed cash transactions accurately by processing payments, providing change, and reconciling receipts at the end of each shift
• Effectively handled customer inquiries, concerns, or complaints in a professional manner to ensure guest satisfaction
• Implemented upselling techniques resulting in an increase in average check size Server
Churrascaria saudades Brazilian Steakhouse-Newark, DE December 2017 to June 2018
Served guests and ensured costumer satisfaction
• Provided exceptional customer service as a front of house server, ensuring a positive dining experience for patrons
• Demonstrated extensive knowledge of the menu, including ingredients, preparation methods, and specials, providing recommendations to enhance the dining experience
• Adhered to food safety and hygiene standards, ensuring the cleanliness and sanitation of the dining area and workstations
• Collaborated with colleagues to set up and break down dining areas, maintaining an organized and welcoming atmosphere for patrons
• Maintained accurate records of orders and payments, ensuring the integrity of financial transactions and supporting accounting processes
Server
Olive Garden-Newark, DE
October 2012 to December 2015
• Accurately took food and drink orders from patrons and entered them into the POS system with minimal errors
• Managed multiple tables simultaneously during busy shifts, demonstrating strong multitasking abilities
• Demonstrated knowledge of wine pairings with various dishes for recommendations based on customer preferences
• Upsold additional menu items such as appetizers or desserts to increase overall check averages per table
• Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
Head Server/Trainer
Red Robin-Glasgow, DE
October 2009 to October 2013
Head server and trainer of new employees. I served guests and ensured costumer satisfaction. I would assign each server their stations and side work. I would check and sign off each one at the end of their shifts. I also trained new employees on the ways of our restaurant. Kept bank each shift.
• Developed and maintained relationships with regular customers, resulting in increased repeat business
• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
• Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
• Demonstrated exceptional time management skills by efficiently juggling multiple tasks during busy shifts
• Increased overall table turnover rate by implementing streamlined processes for taking orders and delivering checks promptly
• Managed a team of servers, providing guidance and support to ensure exceptional customer service Head Server/Trainer, PT cook, PT Asst Manager
Denny Restaurant-New Castle, DE
October 2000 to October 2009
Shift leader of servers. I ensured customer satisfaction. I trained new employees. Cooked (short order) when needed. Also started as assistant manager toward the end of my employment here.
• Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
• Demonstrated expertise in handling difficult situations with unruly patrons while maintaining professionalism
• Collaborated with the kitchen team to ensure accurate and timely delivery of food orders to customers
• Maintained a clean and organized work area, adhering to health and safety regulations at all times
• Managed cash handling procedures, including opening/closing registers, counting money, and making deposits
• Demonstrated exceptional time management skills by efficiently juggling multiple tasks during busy shifts
Education
Some College in Medical Billing & Coding
DeVry University
June 2022 to July 2023
College in Registered Nursing
Delaware Technical Community College-Stanton, DE
August 2002 to November 2005
Complete prereqs and accepted into program by NCLEX exam scores+GPA Completed first semester of nursing clinicals with 3.5GPA Had my daughter after, so took maternity before completing. Plan on completing degree
•
High school diploma
Glasgow High School-Newark, DE
September 1998 to June 2002
Skills
• Hospital Experience
• Medical Terminology
• Triage
• Food Handling
• Computer skills
• Nursing home experience
• Medical records
• Vital signs
• Experience Administering Injections
• Medication administration
• Clinical math (unit conversations)
• Anatomy and physiology knowledge
• CPR
• Patient care
• SafeServ for management Certified
• ABC
Certifications and Licenses
Food Handler Certification
CPR Certification
ServSafe for Management
more in depth, detailed of ServSafe
CNA
I completed and passed course offered to me while I was pursuing my RN, never paid for my certificate bc I planned to focus on Nursing license
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