Dynamic Customer Care Leader with 20+ Years Experience
Resume:
Tina Fortier
■ Proven customer service supervisor with 20+ years of experience leading teams to
exceed customer satisfaction goals. Skilled in resolving customer issues quickly and efficiently, while utilizing strong interpersonal and communication skills. Committed to providing an exceptional customer experience and cultivating a positive work environment
■
East Haven, CT 06512
**********@*****.***
Professional Summary
Dependable cashier with 15+ years of retail experience delivering exceptional customer service and accurately processing transactions. Skilled in POS systems, cash handling, and resolving customer inquiries in high-volume environments. Recognized for maintaining a clean, organized workspace and supporting team operations while upholding company policies and standards. Authorized to work in the US for any employer
Work Experience
Caregiver
Emerest Home Health Care-New Haven, CT
March 2025 to February 2026
• Provided compassionate care and support, ensuring safety, comfort, and a clean environment for clients
• Assisted with daily activities and maintained a professional, caring demeanor in all interactions
• Collaborated with team members and communicated effectively to ensure continuity of care
• Maintained confidentiality and demonstrated respect for clients’ needs and preferences
• Responded promptly to emergencies, demonstrating calmness and professionalism under pressure Lead Sales Associate
Dollar General-Concord, NH
February 2025 to April 2025
• Accurately processed customer transactions and maintained detailed records of daily sales
• Delivered exceptional customer service by addressing inquiries and resolving concerns promptly
• Ensured compliance with company policies, procedures, and standards during all transactions
• Assisted with visual merchandising and maintained a clean, organized store environment
• Supported and guided team members to uphold high standards of customer care Lead Support Associate
Big Lots-East Haven, CT
March 2024 to December 2024
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Maintained cleanliness standards and enforced hygiene protocols in all work areas
• Promptly resolved customer complaints, ensuring a positive shopping experience
• Trained new hires on customer service and company standards
• Supervised employees to ensure efficient and professional operations Front End Supervisor
Big Y Super Market-Branford, CT
February 2020 to March 2024
• Managed customer service desk, handling returns, refunds, and customer inquiries with professionalism
• Accurately processed transactions and maintained records using POS systems
• Ensured cleanliness and organization of checkout areas for a welcoming environment
• Trained new hires on company policies, customer service, and transaction procedures
• Supervised front-end associates to deliver exceptional customer experiences Florist/Cashier
Stop & Shop Ahold USA-East Haven, CT
August 2019 to February 2020
• Provided exceptional customer service and processed orders accurately in-person and over the phone
• Maintained inventory and ensured availability of products for daily customer needs
• Assisted with visual merchandising and maintained a clean, organized shop environment
• Handled customer complaints and inquiries with professionalism and care
• Ensured compliance with health and safety regulations during all transactions Customer Service Representative
Madison Wine Exchange-Madison, CT
July 2019 to August 2019
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly
• Maintained a professional demeanor and positive brand image in all customer interactions
• Adapted quickly to new systems and processes to enhance service quality
• Demonstrated strong problem-solving and time management skills
• Built rapport with customers through active listening and empathy Cashier/Customer Service
CVS Health-Madison, CT
June 2019 to June 2019
• Accurately processed customer transactions and handled various payment methods
• Maintained a balanced cash drawer and resolved discrepancies promptly
• Provided friendly and efficient customer service, addressing inquiries and concerns
• Ensured cleanliness and organization of the checkout area at all times
• Utilized POS systems proficiently and followed company policies for exchanges and refunds Housekeeper
The Landmark Inn-Laconia, NH
August 2017 to September 2017
• Maintained cleanliness and tidiness of assigned rooms, ensuring a welcoming environment
• Performed thorough cleaning tasks and followed safety procedures with cleaning chemicals
• Stocked and replenished supplies to ensure guest satisfaction
• Responded promptly to guest inquiries and resolved issues effectively
• Adhered to confidentiality and professionalism when entering guest rooms Cashier/Sales Associate
Ryezaks Oil and Propane-Rumney, NH
March 2016 to June 2016
• Provided excellent customer service and accurately processed transactions for fuel and merchandise
• Maintained cleanliness and organization of the store environment
• Monitored inventory and restocked shelves to ensure product availability
• Followed safety protocols when handling flammable materials and store equipment
• Trained new employees on cash register operations and customer service best practices Supervisor/Manager
Goodwill Industries of Northern New England-Laconia, NH April 2014 to November 2015
• Oversaw daily retail operations, ensuring efficient workflow and adherence to company policies
• Managed a team, providing training and performance evaluations to support customer service excellence
• Implemented sales strategies and created engaging product displays to enhance the shopping experience
• Conducted store audits to ensure compliance with procedures and cleanliness standards
• Resolved escalated customer complaints while maintaining positive relationships Shift Supervisor
VISTA FOODS-Laconia, NH
July 2011 to July 2014
• Supervised employees to ensure efficient operations and adherence to company policies
• Maintained cleanliness and safety standards throughout the store
• Resolved customer complaints promptly, ensuring satisfaction and a positive experience
• Trained new hires on job responsibilities and customer service best practices
• Developed standard operating procedures to ensure consistency and compliance Data Entry
HAMILTON CONNECTIONS (BRESCOM&BARTON)-North Haven, CT March 2005 to September 2007
• Entered and verified data accurately, ensuring integrity and confidentiality of information
• Maintained compliance with company policies and industry regulations regarding data privacy
• Organized and managed documentation for easy retrieval and reference
• Demonstrated attention to detail and strong organizational skills in all tasks
• Adapted quickly to new software applications and data entry processes Receptionist
NEW HAVEN FAMILY ALLIANCE-New Haven, CT
May 2004 to March 2005
• Operated telephone switchboard and greeted visitors with professionalism and courtesy
• Provided information and addressed inquiries from customers and staff
• Maintained accurate records and managed appointment scheduling efficiently
• Handled mail, messages, and deliveries in a timely and organized manner
• Demonstrated strong communication and customer service skills in all interactions Education
High School Diploma
Belfast Area High School-Belfast, ME
Skills
• Cash Register
• POS systems
• Customer Service
• Cash Handling
• Retail sales transactions
• Balancing cash drawers
• Payment card processing
• Customer inquiry handling
• Store opening procedures
• Store closing procedures
• Cleaning
• Retail
• Time management
• Customer complaint resolution
• Multitasking
Languages
• English
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