Administrative Assistant with Medical Office Expertise
Resume:
Jennifer Lorello
Office
Hemet, CA *****
************@*****.***
Administrative/Medical professional possessing a strong desire to learn and grow professionally. Proficient in MS Office. Ambitious and motivated Administrative Assistant bringing 12 years of experience
supporting multiple areas, in the professional and medical field including management. Authorized to work in the US for any employer
Work Experience
Member Services Representative remote
Liberty Dental plan (remote) - Irvine, CA
November 2021 to March 2023
Assisting members with all of their dental plan questions and concerns. Assisting dental providers will eligibility inquiries. Providing detailed coverage information to members using web based programs. Medical Record Lead
Meadowbrook Healthcare - Hemet, CA
August 2018 to May 2019
In charge of all facility auditing through paper charting. Completing recaps at the end of each month is in the facilities computer system. CNA and LVN charting, admissions and discharge auditing through paper charting . Monitor, assess and ensure effective use of department resources. Develop and implement organizational policies and procedures for patient data services. QA meetings, surveys. Passar and assessments
Medical Front Office Receptionist
Dr. Mohammad Khayali neurology - Hemet, CA
December 2010 to January 2018
Welcomed patients, and vendors through verbal phone calls, in person and through our electronica medical record system on the computer Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Comforted patients by anticipating patients' anxieties, answering questions. Handling all medical paper work, and medical records. EMR system, Filing, scanning documents. Verifying all medical insurances and CPT codes prior to patient appointment, via web or telephone. Assisted with Grievances and Appeals via phone and on the web portal Collected mail and distributed accordingly. Ensured patient privacy. Communicated with other providers and facilities. In charge of opening and closing the office on a daily basis. Contribute to helping other staff with billing needs. Medical Front Office Receptionist
Dr. Sanyasi Ganta - Hemet
June 2006 to March 2010
850 E. Latham Ave Stuite A
Greeting and communicating with patients and vendors. Managed a six phone line operating system. In charge of medical records, appointments and referrals. Verified all insurance pertaining to patients appointment through insurance portals online and over the phone. Scheduled appointments according to the correct physician Keeping the office up to date on all medication according to expiration date. Helped other co-workers with any and all matters. Greeted visitors/patients entering the office, determined the nature and purpose of visit and directed them to the appropriate destination. Education
High School Diploma
West Valley High School - Hemet, CA
2001
Skills
• FILING (7 years)
• Front Office
• ARCHIVING (7 years)
• EMR (Athena, Practice Fusion, kareo and prime clinical (8 years)
• Office Admin
• Medical Receptionist
• Medical Records
• Insurance Verification
• Medical Billing
• Medical Terminology
• Medical Office Experience
• Serving
Assessments
Customer Focus & Orientation — Highly Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Verbal Communication — Highly Proficient
January 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Attention to detail — Completed
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Completed
May 2020
Tendency to be dependable and come to work
Full results: Completed
Data entry: Accuracy — Highly Proficient
December 2020
Entering data quickly and accurately
Full results: Highly Proficient
Verbal communication — Highly Proficient
January 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Excellent communication skills
Self-directed
Event planning
Accurate and detailed
Multi-line phone proficiency
Critical thinker
Employee training and development
Filing and data archiving
Results-oriented
Data entry
Cpt coding
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