Versatile Administrative Assistant and Customer Specialist

Jazmin Suriel

(***)- ***-****

***************@*****.***

Work Experience

Virtual Assistant, Cleaning Company — Remote

Nov 2025

● Manage client appointments and scheduling.

● Respond to customer inquiries via phone, email, and messaging.

● Organize service requests and update jobs records.

● Coordinate team schedules and daily routes.

● Maintain digital files and customer information. Front Desk, Disney All Star Movies— Walt Disney World Aug 2025— Nov 2025

● Provided guest service and check-in/check-out assistance.

● Resolved guest concerns professionally and efficiently.

● Handled reservations, room requests, and guest information.

● Maintained high service standards in a fast-paced enviroment.

● Collaborated with team members to ensure guest satisfaction. Sales Associate, Customer Service — Burlington Store 2024— 2025

● Assisted customers with purchase and product selection.

● Operated the cash register and handled transactions.

● Maintained store organization and inventory displays.

● Provided friendly and efficient customer service.

● Supported team during high-volume sales periods. Certifications

● Medical Assistant

● CPR & First Aid Certified

● OSHA Safety Certification

Computer & Administrative

Skills

Strong computer Literacy.

File organization & digital

documentation.

Scheduling & appointment

coordination.

Multitasking in fast-paced

environments.

Attention to detail.

Problem-solving.

Remote Work & Technical

Skills

Advanced computer

proficiency ( Windows &

online platforms).

Microsoft Word & Google Docs

( document creation &

formatting).

Microsoft Excel & Google

Sheets ( data entry,

organization, basic formulas).

Email management &

professional communication.

Online research & information

organization.

Languages

English & Spanish

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