Multifaceted Administrative & Data Specialist

JOSEPH CHUKS ANIKWE

Richmond Hill, Ontario 416-***-**** ************@*****.***

Summary

Versatile Administrative and Customer Service Professional with 4+ years' experience supporting high-volume operations, improving workflow efficiency, and delivering data-driven insights. Skilled in resolving customer issues (95%+ satisfaction), optimizing office processes, and managing sensitive information with accuracy. Adept at data entry, reporting, documentation management, and cross- functional collaboration. Seeking roles in Data Analysis, Administration, Customer Service, or Office Management

Skills

Data Entry & Management

Customer Support & Communication

Excel (VLOOKUP, PivotTables, Reporting)

Administrative Operations

Complaint Resolution

Data Cleaning & Validation

Recordkeeping & Documentation

CRM & Database Tools

Office Management Support

Email, Phone & Live Chat Support

Multitasking & Time Management

Team Collaboration & Coordination

Experience

Administrative Assistant / Customer Service Office 03/2021 to Current University of Lagos

Handled 80+ inquiries daily across email and phone channels while maintaining a 95% customer satisfaction rating.

Supported office administration for managers and staff, improving workflow efficiency by 20% through better document organization and communication.

Maintained and updated student, visitor, and event databases with 100% accuracy, reducing data errors across departments.

Coordinated information for students, parents, and staff, ensuring timely communication of policies, schedules, and school programs.

Managed attendance registers, admissions data, and recordkeeping processes, improving processing speed by 25%.

Prepared newsletters, circulars, and internal communication materials, enhancing information flow across the institution.

Education and Training

MBA: Business Administration 2019

University of Lagos

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