Operations and People Leader with CSC Background

PREMKUMAR PATEL

TORONTO, ON · 905-***-**** ***.****@*******.***

Highly reliable and seasoned in customer service and business management industry with a strong background in Computer Science. Adept at managing and motivating a team and helping companies fulfill their long term goals. Able to multitask effectively and bring several simultaneous projects to completion with full accuracy and efficiency.

EXPERIENCE

MAY 2024 – PRESENT

STORE SUPERVISOR, FAT BASTARD BURRITO CO. (WOODBRIDGE, ON)

• Contributed to the development of a training manual and the establishment of appropriate SOPs in order to set and uphold high standards, helping to plan and give a roadmap for all new hires.

• Maintained a friendly workplace, which assisted in attracting and keeping top talent.

• Oversaw marketing campaigns and promotions to attract clients and generate buzz in the neighborhood.

SEPTEMBER 2021 – MAY 2024

VALET, NORTHERN VALET (TORONTO, ON)

Responsible for driving, parking, and retrieving guest vehicles to ensure a smooth and welcoming experience.

JULY 2020 – AUGUST 2021

FRONT DESK ASSOCIATE, QUEENSWAY MOTEL (TORONTO, ON) Responsible for managing staff, ordering maintenance, managing budget, maintaining financial and statistical records, handling customer complaints and feedback and increase visibility of the business by finding innovative ways of promoting and marketing MAY 2019 – JUNE 2020

STORE SUPERVISOR, BIGZEE'S 2 FOR 1 PIZZA (YORKTON, SK)

• Helped plan and provide a roadmap for all new employees by helping to create training manual and help establish proper Standard Operating Procedure to create and maintain high standards.

• Helped acquire and retain excellent personnel by maintaining a welcoming work environment.

• Managed promotions and market the business to drive in customer as well as create a buzz in the local community.

MARCH 2019 – OCTOBER 2019

MEAT STOCKER, WALMART (YORKTON, SK)

• Followed standard operating procedure so as to maximize the stock life of the perishable to avoid spoilage.

• Responsible for maintaining, scheduling and organizing the products in a fashion to promote sales.

• Upheld the safety procedure to prevent any hazards or accidents.

• Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.

EDUCATION

2015-2018

BACHELORS OF COMMERCE IN COMPUTER APPLICATION (INDIA). GAINED VALUABLE KNOWLEDGE IN BUSINESS ADMINISTRATION AND COMPUTER SCIENCES. JUNE 2014

HARDWARE AND NETWORK PROFESSIONAL ADVANCED CERIFICATE, IIHT

(INDIA).

APRIL 2010

SHREE D.B. HIGH SCHOOL, HIGH SCHOOL DIPLOMA (INDIA). SKILLS AND SOFTWARE PROFICIENCY

• CompTIA

• RedHat

• Cisco CCNA

• ServiceNow

• MS System Center Configuration Manager, VMWare Horizon

• MS Office suites

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