Operations & Quality Leader - 19+ Years in QA, TA, and Process

K.L. NARASIMHA RAO

Email: **************@*****.*** Phone: +91-994******* LinkedIn: linkedin.com/in/laxmi-narasimha-rao-kurapati-15a13723a Chennai, Tamil Nadu, India

PROFESSIONAL SUMMARY

Results-oriented Project Leader with 19+ years managing complex technology projects and international development initiatives. Proven expertise leading UNDP projects across Laos and Indonesia, coordinating with C-DAC Silchar, and managing diverse stakeholder relationships. Strong background in Agile/Scrum methodologies, project planning, risk management, and team leadership. Successfully delivered E-HRMIS systems, digital learning platforms, and AI-driven rural development solutions. Skilled in resource allocation, budget management, and ensuring project delivery within stringent timelines while maintaining high quality standards.

CORE COMPETENCIES

Project Management: Project Planning • Project Execution • Project Monitoring & Control • Project Closure • Scope Management • Timeline Management • Budget Management • Milestone Tracking • Deliverable Management Agile & Methodologies: Agile/Scrum • Sprint Planning • Daily Stand-ups • Sprint Reviews • Retrospectives • Backlog Grooming • User Story Development • Waterfall • Hybrid Approaches Stakeholder Management: Client Relationship Management • Vendor Management • Cross-functional Collaboration • Stakeholder Communication • Expectation Management • Conflict Resolution • Change Management Risk & Issue Management: Risk Identification • Risk Assessment • Risk Mitigation • Issue Tracking • Contingency Planning • Problem Resolution • Crisis Management Team Leadership: Team Building • Resource Allocation • Performance Management • Mentoring & Coaching • Motivation • Conflict Management • Cross-cultural Team Management Project Types: International Development Projects • Software Development • Digital Transformation • E-Government Initiatives • Education Technology • Infrastructure Projects Tools & Frameworks: Microsoft Project • JIRA • Agile Boards • Google Workspace • Documentation Tools • Communication Platforms

CERTIFICATIONS

IPMA Level D (Project Management) • ITIL V3 Foundation • Six Sigma Green Belt • Six Sigma Black Belt • CMMI Appraisal Team Member

PROFESSIONAL EXPERIENCE

B4B Solutions Pvt Ltd Hyderabad, Telangana

Project Manager / Coordinator July 2022 – Feb 2025

Key Projects: APTAMED E-HRMIS, UNDP Laos Digital Learning Platform, UNDP Indonesia STRIVE Platform, TRIHMS Website

• Collaborated with business leaders and C-DAC Silchar to deliver E-HRMIS system meeting project targets and timelines

• Managed international UNDP projects across Laos and Indonesia coordinating with diverse stakeholders and government agencies

• Served as primary liaison between clients and development teams facilitating clear communication in all project meetings

• Tracked project deliverables ensuring timely completion and adherence to project schedules and milestones

• Coordinated with multiple vendors and technical teams ensuring seamless integration and delivery

UNDP Laos Project: Digital Learning Classroom Upgrade

• Led comprehensive project to upgrade digital learning classrooms across 5 schools in Vientiane Capital and remote provinces

• Developed comprehensive project documentation including FRS, SRS, Technical Assessment Reports, and Implementation Plans

• Created and managed project timelines, change management plans, and inception reports ensuring smooth execution

• Coordinated ICT equipment procurement and deployment to schools, teachers, and students

• Authored operational documents including Infrastructure Requirements, Server Requirements, and O&M Manuals

• Designed training programs (video and document formats) and managed training delivery

• Compiled project closure documentation including Completion Reports and Final Feedback Status

UNDP Indonesia Project: STRIVE - AI Driven Rural Development Platform

• Managed development of AI-based platform analyzing village development challenges across Indonesian communities

• Coordinated multi-language platform implementation (English and Bahasa Indonesia) for diverse stakeholders

• Managed third-party API integrations including Kobo Toolbox and Superset ensuring seamless functionality

• Conducted comprehensive project reviews including inception reports, prototypes, workplans, and design documents

• Coordinated UAT activities and training material development ensuring successful project handover

Freescale Engagement - Maintenance & Support Chennai, Tamil Nadu

Project Leader March 2003 - September 2008

• Defined project scope, objectives, and deliverables aligned with business and stakeholder expectations

• Developed comprehensive project plans including timelines, milestones, resource allocation, and risk assessments

• Assembled and led high-performing project teams with clearly defined roles and responsibilities

• Facilitated Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives

• Tracked and communicated project progress, sprint status, and key metrics to senior management and stakeholders

• Collaborated with Product Owner on backlog grooming, prioritization, and acceptance criteria definition

• Optimized resource allocation ensuring efficient utilization while balancing workloads across team members

• Proactively identified project risks and implemented mitigation strategies and contingency plans

• Led client operational review meetings ensuring adherence to stringent SLAs and customer satisfaction

• Managed development and maintenance support for Finance (Accounts Receivable) applications

• Conducted knowledge transfer sessions and provided ongoing technical support to team members

• Ensured continuous service improvement achieving zero non-compliance in audits

L&T Infotech Ltd Chennai, Tamil Nadu

Process Owner & Project Leadership May 2013 - May 2022

• Led organization-wide process initiatives coordinating with multiple delivery units and project teams

• Managed pilot implementations and deployments across the organization ensuring successful adoption

• Coordinated with senior management on strategic initiatives and organizational performance improvements

• Led cross-functional teams through complex organizational changes and improvement initiatives

KEY ACHIEVEMENTS

• Successfully delivered 5+ international UNDP projects on time and within budget across Laos and Indonesia

• Led digital learning initiative impacting 5 schools and hundreds of students in remote Laos provinces

• Coordinated AI-driven platform development analyzing grassroots implementation across Indonesian villages

• Achieved Best Managed Project Award (Eagle Award) for exemplary project management and delivery

• Won GLOBAL LO Project Eagle Award - 1st Prize for outstanding project execution

• Maintained 100% project delivery success rate with zero critical escalations

PROJECT MANAGEMENT EXPERTISE

Project Types Managed: • International Development Projects (UNDP) • E-Government Initiatives (E-HRMIS) • Digital Transformation Projects • Education Technology Platforms • AI/ML Solution Development • Web Application Development • Software Maintenance & Support Project Sizes: • Small: 3-5 team members, 3-6 month duration • Medium: 5-10 team members, 6-12 month duration • Large: 10+ team members, 12+ month duration Budget Management: • Experience managing project budgets from $50K to $500K+ • Vendor contract negotiation and management • Cost control and budget optimization

EDUCATION

Bachelor's Degree Relevant coursework in Computer Science and Project Management

TECHNICAL PROFICIENCY

Project Management Tools: Microsoft Project, JIRA, Trello, Asana, Agile Boards Documentation: Microsoft Office Suite, Google Workspace, Confluence, SharePoint Communication: Zoom, Microsoft Teams, Slack, Email Management Technical Understanding: SDLC, Software Development, Web Technologies, Database Concepts, Cloud Infrastructure

LEADERSHIP STRENGTHS

• Strong stakeholder management across diverse cultural and organizational contexts

• Excellent communication skills with ability to influence and negotiate at all organizational levels

• Proven ability to build and lead high-performing cross-functional teams

• Strategic thinking with focus on delivering business value and organizational objectives

• Results-driven approach with commitment to quality, timelines, and customer satisfaction

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