Versatile Administrative Professional with 10+ Years Experience

Sedona Kadavy

Omaha, NE 402-***-**** **********@*******.***

LinkedIn: www.linkedin.com/in/sedonakadavy

Professional Summary

Versatile professional with 10+ years of customer service and administrative experience across healthcare, retail, and public service sectors. Currently pursuing a Career Certification in Human Resource Management and an Associate’s in Business Management.

Relevant Experience

Office Assistant

Advantage Air Conditioning, Heating, & Refrigeration - Papillion, NE Nov 2025 – Present

Manage front desk operations, including multi-line phone support and customer assistance.

Perform accurate, efficient data entry and maintain organized filing systems.

Assist with calendar management and appointment scheduling.

Use QuickBooks for basic bookkeeping, including invoicing and payment processing.

Support office operations by proofreading documents and collaborating with team members to improve workflow.

Social Services Eligibility Worker

Nebraska Department of Health & Human Services – Fremont, NE Jan 2025 – Sept 2025

Conduct eligibility interviews and process applications for economic assistance programs.

Verify financial and demographic data while maintaining strict confidentiality under HIPAA.

Utilize Microsoft Office, Outlook, and state databases for documentation and case management.

Meet state performance standards for payment accuracy and case processing.

Retail Sales Associate

Nebraska Quilt Company – Fremont, NE Jan 2024 – Jan 2025

Delivered customer service and order fulfillment (Shopify, Ship Station)

Processed payments and managed transactions in a fast-paced retail environment

Patient Experience Coordinator

Vision Specialists – Omaha, NE Jul 2022 – Mar 2023

Served as first point of contact for patients, completing check-in, insurance verification, and billing

Processed patient records using EHR and maintained confidentiality with HIPAA guidelines

Managed scheduling, payments, and daily reporting for clinic operations

Assistant Manager

Bell Pool & Patio – Gretna, NE Apr 2018 – Jul 2022; March 2023 – Dec 2023

Promoted from sales associate to office assistant in 2019, then to assistant manager in 2023

Trained and supervised new employees, prepared schedules, and processed payroll

Coordinated clerical tasks, including invoicing, daily reports, deposits, and filing

Managed company social media and email marketing campaigns (Mailchimp, Canva)

Improved inventory processes and service routing, saving costs and boosting productivity

Contributed to significant revenue growth through sales and operational improvements

Skills

HR & Administrative: Employee onboarding, payroll assistance, scheduling, recordkeeping, documentation, data entry

Technology: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), QuickBooks, Canva, Shopify, EHR systems, Google Suite

Customer Service: Conflict resolution, front desk operations, multi-line phone systems, patient/client relations

Leadership: Training and supervising staff, workflow improvement, and team collaboration

Education

Metropolitan Community College – Omaha, NE

Career Certificate – Human Resource Management (In Progress, May 2026)

Associate’s degree – Business Management (In Progress, Feb. 2026)

Fremont Senior High School – Fremont, NE

High School Diploma, 2015

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