Global Process & Transformation Executive

RODERICK L. ROGERS

Global Process Owner Enterprise Transformation & Customer Experience Executive

Memphis, TN

***************@*****.*** 832-***-****

EXECUTIVE SUMMARY

Enterprise executive with 20+ years of global leadership experience driving end-to-end business process transformation across complex, matrixed organizations. Proven leader in owning and redesigning horizontal value streams, eliminating functional silos, defining enterprise-level KPIs, and delivering customer-centric process improvements tied to operational and financial outcomes.

Extensive experience partnering across Sales, Customer Experience, Finance, Legal, Product, Data & Technology to standardize, automate, and modernize enterprise processes. Recognized for executive presence, data-driven decision-making, and leading large-scale transformations in regulated and Fortune-level environments.

CORE COMPETENCIES

Global Process Ownership (GPO) • Onboard-to-Collect (OTC) / Order-to-Cash (O2C)

End-to-End Value Stream Redesign • Customer Journey Optimization

Cross-Functional Leadership (Sales, CX, Finance, Legal, IT, Product)

Enterprise KPI Definition & Performance Management

Business Process Reengineering (BPR) • Lean • Value Stream Mapping

Digital Process Automation • ERP / Analytics Transformation

Customer Experience Standards • Billing Accuracy • Dispute Resolution

P&L Ownership • Cash Flow & Working Capital Optimization

Global & Matrixed Leadership • Change Management

Executive Communication • C-Suite Stakeholder Engagement

PROFESSIONAL EXPERIENCE

Vice President / General Manager – Global Supply Chain & Operations

KNX Limited Group / 1st Choice Exports – Lakeland, FL

March 2023 – Present

Owned the end-to-end operational value stream supporting the customer lifecycle from onboarding through order execution, service delivery, billing readiness, and payment coordination.

Led enterprise process redesign efforts, managing horizontal handoffs across Sales, Customer Experience, Operations, Finance, and external partners to eliminate silos.

Defined and implemented enterprise-level KPIs, shifting performance tracking from departmental metrics to end-to-end customer and financial outcomes.

Partnered closely with Finance to improve billing accuracy, reduce disputes, accelerate payment cycles, and strengthen cash flow.

Established standardized enterprise processes and SOPs, improving operational efficiency by 20% and enabling scalable growth.

Delivered full P&L ownership, ensuring process decisions aligned to margin, cost productivity, and customer trust.

Regularly presented performance insights and transformation progress to executive stakeholders.

Consultant – Process Transformation & Operations Excellence

International Flavors & Fragrances (IFF) / DuPont – Memphis, TN

September 2024 – Present

Support enterprise-scale process improvement initiatives within a global, matrixed organization.

Partner across Operations, Quality, Finance, and Logistics to identify process breakdowns impacting service, billing, and customer experience.

Lead root cause analysis (RCFA) and Lean problem-solving to eliminate friction and improve end-to-end flow.

Drive standardization, visual management, and digital enablement aligned with enterprise transformation goals.

Key Results

Reduced downtime by 15%

Delivered $900K in annual savings

Achieved zero recordable incidents, strengthening audit and compliance readiness

Plant Manager – Warehousing & Distribution Operations

General Dynamics Information Technology – Lakeland, FL

September 2021 – January 2023

Led multi-function operations supporting complex customer contracts in regulated environments.

Ensured seamless coordination between operations, compliance, and finance to meet service and billing requirements.

Delivered 25% improvement in throughput and cost efficiency through Lean process redesign.

Plant Manager – FDA-Regulated Distribution & Warehousing

Quala – West Memphis, AR

February 2019 – August 2021

Directed FDA-regulated operations requiring high accuracy, traceability, and audit integrity.

Strengthened process discipline impacting customer trust, billing integrity, and dispute prevention.

Reduced operating costs by 20% through standardization and continuous improvement.

U.S. Logistics Manager – North America

Canadian National Railway (CN) – Homewood, IL

April 2003 – September 2016

Led large-scale, North American logistics operations in a Fortune-level, matrixed environment.

Defined and tracked enterprise logistics KPIs, improving delivery performance by 25%.

Delivered $3.8M in cost savings through network and process optimization.

EDUCATION & CREDENTIALS

MBA – Indiana University

BS, Business Management – Calumet College of St. Joseph

Certifications

Six Sigma Green Belt • ISO 9001 • Environmental Health & Safety

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