Tech-Savvy Customer Service Specialist with B2B Sales Background
Resume:
EDUCATION
Highly motivated Customer Service Professional with
10+ years of experience in call centers and retail environments, seeking to leverage expertise in technical support, sales and marketing within the Washington D.C. metro area.
DA’RAE VEALE
OBJECTIVE
Eastern Senior High
1700 E. Capitol Street N.E.
Washington, DC 20020
June 2005
High School Diploma
UNIQUE SKILLS
CONTENT ACQUISITION (B2B SALES)
Spearheaded content acquisition initiatives for Indeed.com as part of a specialized B2B pilot team. Prospected and identified potential business partners (content providers) through research and targeted outreach, including cold calling.
Managed the full acquisition lifecycle, from initial contact and needs assessment to negotiation and securing content agreements.
Utilized CRM software (e.g., Salesforce ) to track partner interactions, manage pipelines, and report on acquisition progress.Built and maintained strong relationships with business partners, effectively communicating the value proposition of featuring their content on Indeed.com. Collaborated with internal teams to ensure smooth onboarding and integration of acquired content. Concentrix/ Indeed.com - July 2017 - July 2019
***.******@*****.***
2434 Evlans Road SE #204
Washington, DC, 20020
PROFESSIONAL EXPERIENCE
Microsoft Office
Salesforce / Kronos
Windows/ Mac OS
Video Editing
Audio Engineering
CUSTOMER ACCOUNT SPECIALIST
Technical Support & Troubleshooting: Provided expert, device-specific technical assistance and troubleshooting, making complex information accessible to all users. Customer Service Excellence: Delivered world-class service, building rapport and trust with a predominantly senior demographic.
Knowledge & Resource Utilization: Effectively used a comprehensive knowledge base and physical device models to provide accurate and timely solutions.
Team Collaboration: Worked effectively within a team committed to improving the technological literacy and experience of senior citizens.
Consumer Cellular- January 2017- June 2017
CLAIMS PROCESSOR
Processed and validated transportation claims, ensuring accuracy against system protocols and requirements. Identified, researched, and resolved billing discrepancies in transportation provider invoices, facilitating accurate payment or denial.
Communicated professionally with transportation providers to resolve billing inquiries and obtain necessary documentation.
Collaborated with the Fraud and Abuse department, providing crucial support for investigations and compliance efforts.
Managed and prioritized a high volume of data entry for partner submissions, consistently maintaining data accuracy and meeting strict departmental deadlines. Logisticare Solutiuons- January 2015- June 2016
SALES -VISUAL MERCHANDISER -REPLENISHMENT
Engaged customers on the sales floor, providing product information, styling assistance, and driving sales to meet performance goals.
Implemented and maintained visual merchandising displays, including window setups, in-store mannequins, and product arrangements, in accordance with company guidelines. Responsible for daily replenishment of merchandise from the stockroom, ensuring accurate sizing, color, and style representation on the sales floor.
Assisted with processing new shipments, organizing stockroom inventory, and conducting basic inventory counts. Maintained a high standard of cleanliness and organization across the sales floor, fitting rooms, and stock areas. Express LLC - 2007- 2009
TECH MODIFICATIONS AGENT
Provided technical support and customer service, processing work order modifications and educating customers on equipment, pricing, and promotions.
Efficiently managed customer accounts, applying fees/credits and processing credit card payments accurately. Served as a liaison between customers and field technicians, remotely activating/deactivating equipment and dispatching calls to appropriate departments.
Resolved customer issues effectively, converting potentially negative experiences into positive outcomes by providing comprehensive information and resources for one-call resolution. Demonstrated proficiency in navigating and utilizing multiple computer programs simultaneously to perform duties efficiently.
DirecTV 2014 -2015
WIRELESS SALES EXPERT
Engaged customers to understand their wireless needs and recommend tailored solutions, including devices, service plans, and accessories.
Provided in-depth product demonstrations and technical explanations for various wireless devices and operating systems.
Resolved customer service issues and technical questions, ensuring a positive and informed customer experience.
Managed the sales process from initial contact through closing, including processing payments and setting up new service accounts.
Maintained a comprehensive understanding of competitive offerings and industry trends to position products effectively.
The Wireless Advocates 2013- 2014
STOCK TEAM LEAD
Demonstrated effective leadership by overseeing a stock team and managing daily stockroom operations at Steve Madden.
Proven ability to manage inventory control processes, including receiving, processing, and organizing merchandise with a focus on accuracy and efficiency. Successfully maintained precise inventory records through diligent counting and reconciliation procedures. Supported store performance by ensuring the sales floor was consistently stocked with a comprehensive selection of merchandise.
Developed and delivered training to stock associates, fostering a knowledgeable and efficient team. Actively participated in maintaining a secure and well-organized stockroom to minimize loss and support overall store operations.
Steve Madden 2010- 2012
SALES ASSOCIATE
Provided excellent customer service, assisting shoppers with merchandise selection and inquiries. Processed sales transactions accurately and efficiently using the POS system. Maintained a clean and organized sales floor, fitting rooms, and checkout area. Supported sales initiatives and promotions to achieve store targets. H&M 2005-2006
STOCKPERSON - VISUAL MERCHANDISER
Executed daily stockroom operations, including receiving, unpacking, and accurately stocking merchandise. Implemented visual merchandising directives to create impactful and on-brand product displays. Managed the flow of merchandise from the stockroom to the sales floor to ensure optimal inventory levels and presentation.
Assisted in maintaining store cleanliness and organization standards across both the stockroom and sales areas.
Abercrombie & Fitch 2005- 2006
Contact this candidate