Operations Executive - Multisite Leadership & Optimization

LESLEY PONDER

*** *. **** ******, **********, IL 61856 US • 217-***-**** • ************@*****.***

Operations team leadership

Continuous improvement programs

Mentorship and Talent Development

Employee retention strategies

Cost-saving initiatives

Multisite operational management

Data-driven decision making

Operational efficiency optimization

Operational cost reduction

Key performance indicator (KPI) tracking

Workflow process improvement

Team productivity enhancement

Director of Operations - November, 2003 to Present Lucas Subway, INC - Springfield, IL

Oversee and run a multi-million dollar company with 12 locations and 250 employees for 22 years Developed a manager training program offering both hands on training and use of University of Subway Streamline profitability of locations by using analytics to identify trends in business and focusing on the training of sandwich making and inventory levels to be quick and accurate, thus lowering food and labor costs Designed and implemented employee, manager and area manager handbooks with all store policies and Human Resources Completed 12 store remodels within three years, consisting of equipment orders and replacements, working with contractors over a 3 year period Purchasing of all equipment, small wares, office supplies and other needs of the stores Accounts Payables and book keeping, along with working with accountants to keep all records accurate and up to date for sales, purchases and labor costs

Collaborate with owner of the company regularly, with a great working relationship Designed and implemented many daily operational checklists and forms for management to communicate daily activities Standardized operations throughout all locations to ensure brand compliance as well as meet our own company standards Improved sales by engaging in company challenges and motivate staff Collaborated with other Subway owners, Subway Field Marketing Managers, and other operations' team members Achieved a high rate of compliancy with Subway Brand and in Steritech inspections, and high scores with health departments Provide the best customer service, coaching good practices and reinforcing good behaviors while engaging with customers Field Consultant - December, 1996 to August, 2003

Central Illinois Development - Bloomington, IL

Employed by Development Agent contracted by Subway to franchise and maintain Central Illinois area. Performed monthly store evaluations throughout Central Illinois working with typically 30-40 locations to ensure that they were operating in accordance with their Subway Franchise Agreement and meeting the Brand Standard Advised Franchisee of what was wrong, why and how to correct issues found in locations Collaborated with other consultants and conducted many area meetings to provide training of new products and Subway initiatives with owners and staff

Designed local store marketing plans with Franchisee to help increase and drive sales Worked with the Franchisee to help increase profitability by reviewing weekly paperwork to identify key factors Performed local trade surveys within the Subway businesses to provide to Subway with traffic flows to determine if new proposed locations would harm other existing locations

Provided 71 hours of assistance to Franchisees opening a brand new location Provided 25 hours of assistance to brand new Franchisees purchasing an existing location Professional Summary

Skills

Work History

Education/Business - Some college (No degree)

Parkland College - Champaign, IL

High School

Centennial High School - Champaign, IL

Education

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