Customer Service Relations & Accountant

Conrad Nebriaga

Customer Relations Customer Service Guest Experience Specialist

OBJECTIVE

Customer-focused service professional with extensive experience in hospitality, guest services, and high-trust environments, seeking a Customer Relations role where strong communication, problem-solving, and service excellence can enhance customer satisfaction and long-term loyalty. CORE SKILLS

Customer Support • Conflict Resolution • Clear Communication • Guest Experience • Problem Solving • Operations Support

• Inventory Control • Safety & Compliance • Team Collaboration • Time Management PROFESSIONAL EXPERIENCE

Airport Food and Beverage Operations / Retail Associate Gateside Market – San Francisco International Airport (SFO), CA April 2025 – Present

● Deliver consistent, friendly customer service in a high-volume airport environment while maintaining brand and visual standards.

● Proactively assist customers with product selection, questions, and service needs to enhance overall guest satisfaction.

● Monitor inventory levels and apply FIFO practices to reduce waste and ensure product availability.

● Support kitchen and operations teams to maintain smooth service flow during peak travel hours.

● Uphold strict airport security, safety, and public health compliance standards. Culinary Team Member

The Club (SFO) by Hyde Park Hospitality LLC – San Francisco, CA January 2025 – April 2025

● Supported daily service for up to 3,000 guests by maintaining well-stocked, clean, and organized buffet and service areas.

● Responded promptly to guest needs and service requests in a fast-paced hospitality setting.

● Collaborated with team members to ensure seamless guest experiences during high-demand periods. Guest Services and Safety Associate

On Patrol Security – Hayward, CA

June 2022 – January 2025

● Provided a welcoming, professional presence while ensuring guest safety and comfort.

● Addressed guest concerns calmly and effectively, resolving issues before escalation.

● Applied crisis management training to deliver customer-focused support under pressure. Senior Deckhand

Inland Boatmen’s Union of San Francisco – San Francisco, CA May 2017 – May 2023

● Assisted passengers with boarding and disembarking while delivering courteous, service-oriented support.

● Communicated safety procedures clearly and responded to passenger inquiries with professionalism.

● Maintained a clean, organized vessel to support a positive customer experience. Visitor Relations and Safety Associate

On Point Security Services – The RealReal, San Francisco, CA January 2017 – December 2017

● Served as a visible, approachable point of contact for visitors and staff.

● Responded to guest inquiries and assisted authorized access with professionalism and discretion.

● Supported a safe and welcoming environment through routine monitoring and customer interaction. Client Service and Safety Specialist

Brink’s – Oakland, CA

March 2016 – December 2016

● Delivered secure, accurate service while maintaining positive client relationships.

● Responded to client requests promptly and resolved issues with attention to detail.

● Managed high-value transactions with integrity and confidentiality. EDUCATION & CERTIFICATIONS

● Bachelor of Science in Accounting – New Jersey University

● Culinary Training Academy – The Salvation Army

● Emergency Disaster Services Certified (Large-Scale Food Preparation)

● California Food Handler Certification (2024–2027)

● Public Disaster Relief Worker

● First Aid Certified

VOLUNTEER EXPERIENCE

● Large-Scale Event Catering – Salvation Army Formal Events

● Volunteer Chef – Project Open Hand (Prepared 1,200 meals) REFERENCES

Professional and personal references available upon request.

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