Remote Customer Service / Front Desk Specialist Resume
Resume:
May ****
N A K I S H A
********************@*****.***
Troy, AL 36079
PROFESSIONAL SUMMARY
Skilled Front Desk Receptionist bringing excellent customer relations and administrative abilities. Manages smooth check-in and check-out processes with expertise in procedures and great multitasking abilities. Impresses guests in every interaction with professionalism and enthusiasm for service.
WORK HISTORY
Front Desk Receptionist, Serenity Health Care, Sep 2022 Sep 2025, Troy, AL Cleaned and organized lobby and reception areas to maximize guest comfort. Handled incoming and outgoing phone calls and routed callers to appropriate personnel. Monitored company emails, replied to customers and forwarded messages to appropriate parties.
Approached all encounters with guests and associates in friendly and service-oriented manner. Front Desk Receptionist, Quality Inn Hotel, Jun 2020 Aug 2022, Troy, AL Cleaned and organized lobby and reception areas to maximize guest comfort. Handled incoming and outgoing phone calls and routed callers to appropriate personnel. Monitored company emails, replied to customers and forwarded messages to appropriate parties.
Approached all encounters with guests and associates in friendly and service-oriented manner. CNA, Luverne Health And Rehabilitation, Mar 2017 Jun 2020, Luverne, AL Maintained resident confidentiality and followed HIPAA guidelines. Utilized patient tracking software to accurately document provided care. Checked vital signs and weight and recorded intake and output information to maintain patient stability.
Answered call lights, alarms and patient requests. Utilized appropriate transfer techniques to assist residents to and from bathrooms. Assisted with wound care procedures under the supervision of a licensed nurse. Maintained clean and organized patient rooms to prevent infections. Customer Service Representative, Verizon, Jun 2023 Sep 2025, Remote, Remote Answered inbound calls to greet and assist customers with various needs and questions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Resolved customer inquiries, complaints, and issues providing insightful solutions. Completed paperwork for orders and new service actions. EDUCATION
Goshen High School Goshen, AL
N
SKILLS
Detail-oriented Reliable and punctual
Task prioritization Greet visitors
Problem-solving abilities Greeting and seating clients Customer complaint resolution Multitasking Abilities
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