Multi-skilled Customer Service Professional with bilingual ties

FATIMA BRAVO

*****************@*****.*** 817-***-****

SUMMARY

Skilled and dedicated, member with 3 years of experience in customer service. Proven ability to enhance performance, through tailored strategies and effective communication. Bilingual in Spanish and English, with strong organizational, computer, time management skills. Along with knowledge of medical termonology. Commited to fostering a colaborative, calm, professional and supportive environment. EXPERIENCE

October 2023 -

Present

Substitute Teacher / Fort Worth Independent School District

• Maintained accurate records of student attendance, grades, and progress for reporting services.

• Followed policies and procedures, to ensure quality of work.

• Telephone and in-person screening experience, that helped gather information ensuring safety of all personnel.

October 2022-

September

2023

Chick-Fill-A/ Team Member

• Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects

• Coordinated daily schedules for multiple team members, ensuring people where punctual.

• Multi-tasking while maintaining a professional, and calm demeanor.

EDUCATION

Tarrant County College / Associates Degree

• August 2018 – May 2022

Marine Creek Collegiate High School/ High School Diploma

• August 2018 – May 2022

SKILLS

· Hospitality

· Time Management

· Maintaining

Documentation/ EMR

· Interpersonal skills

· Computer Literacy

· Medical Terminology

· Report Writing

· Multi-Tasking

CERTIFICATIONS AND LICENSES

• EKG Certification

• Driver’s License

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