Warehouse & Logistics Coordinator - Bilingual Supervisor

Rosalina Moreno

Oxnard, CA

Summary

●Dependable and detail-oriented warehouse and logistics professional with hands-on experience coordinating inventory flow, supervising warehouse teams, and supporting daily operational efficiency.

●Skilled in freight receiving, organizing and documenting inventory, performing quality checks, and maintaining clean, safe work environments.

●Experienced in communicating with insurance adjusters, drivers, and customers to ensure smooth pickups, deliveries, and workflow coordination.

●Bilingual in English and Spanish, with a proven record of reliability, teamwork, and readiness to support operational needs, backed by a valid driver’s license.

Professional Experience

TTEC, Remote, August 2025 - November 2025

Spanish English Bilingual Healthcare Customer Service Representative

●Worked for covered California providing customer service to the clients through enrolment updating applications settling disputes

●Assisting with technical support

Frsteam November 2024 – May 2025

Warehouse Coordinator

●Answer calls from insurance adjusters and provide timely assistance. Prepare detailed inventory sheets for items collected from residential properties

●Supervise and spot-check the First Team warehouse production team to ensure accuracy and efficiency. Coordinate with team members to meet deadlines and prioritize urgent task

●Follow up with customers to address questions or concerns. Enter notes and updates into the company's online system. Perform accurate data entry and maintain organized digital records

Papa Inc. - Miami, FL June 2021 - April 2024

Inbound Care Associate

●Handled high-volume inbound calls with professionalism and empathy. Converted inquiries into scheduled visits by identifying customer needs

●Resolved complaints effectively while promoting current service offerings. Operated multiple systems and G-Suite tools simultaneously

●Demonstrated excellent written and verbal communication skills

ABC Home & Commercial Services - San Antonio, TX Sep 2020 - May 2021

Customer Service Representative

●Delivered top-tier service through phone, email, and live correspondence

●Processed payments, scheduled appointments, and created accounts

●Managed customer records and resolved account-related issues

Burlington Stores - Ventura, CA Oct 2019 - Mar 2020

Receiving Clerk

●Received and organized freight for store inventory

●Tagged and stocked merchandise while maintaining a clean backroom

●Supported floor setup and maintained product presentation standards

FileYourTaxes.com - Ventura, CA Nov 2017 - Oct 2019

Sales & Support Representative

●Managed high call volumes for both sales and customer service

●Performed outbound calls to potential clients and resolved concerns

FileYourTaxes.com - Ventura, CA May 2017 - Nov 2017

Receptionist/Call Center

●Routed calls and screened clients while providing courteous assistance

Goodwill Industries - Oxnard, CA Nov 2016 - Apr 2017

Data Technician

●Maintained client files, compiled contract data, and ensured compliance

●Assisted with employment verifications and contract reporting

West Coast Adjusters - Oxnard, CA Sep 2008 - Aug 2016

Office Administrator

●Managed client records and located individuals with defaulted loans

●Conducted background research to support vehicle recovery efforts

Note: Prior experience provided upon request

Education

●Associate of Arts - Liberal Arts, Oxnard College, Oxnard, CA

●High School Diploma, Oxnard High School, Oxnard, CA

Skills

●Customer Service: Conflict Resolution, Phone Etiquette, Scheduling & Coordination, Help Desk Support

●Technical: Microsoft Office Suite, Google Workspace, Zendesk & CRM Platforms, Software Troubleshooting, Data Entry & Documentation

●Communication & Organization: Bilingual (English & Spanish), Detail-Oriented & Reliable, Multi-tasking & Prioritization, Front Desk Management

●Sales & Administration: Outbound Sales & Cold Calling, Escrow & Transaction Support, Office Management, Community and Social Services

●Certifications & Licenses

●Valid Driver's License

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