IT Support Technician with 10+ Years Experience

Roy Littwin

Email: ********@*****.***

***.*******@******.***

707-***-**** (cell)

https://www.linkedin.com/in/roy-littwin-7599313/

Position Desired: IT Specialist Solairus Aviation

PROFESSIONAL SUMMARY

Dedicated IT Support Technician with 10+ years of experience in various IT roles; building and deploying custom Windows desktops and laptops for diverse enterprise applications, including registers, multi-user shared utility, work-from-home, display boards, and customer kiosks, for use in sensitive environments, such as point-of-sale, pharmacy fill stations, operating rooms, and manufacturing floors.

CORE COMPETENCIES

Active listening, and building rapport, for effective jargon-free communication with engineers, doctors, and end users with widely varied levels of technical understanding, to enhance customer satisfaction

ServiceNow ticketing system to maintain precise and detailed records of repair, service, and asset transactions, and resolution of software/hardware and network issues and tasks

Microsoft Endpoint Management/SCCM and File Explorer to copy/customize builds; migrate profiles and preferences; and implement system refreshes, software requests, and upgrades

Operation, and timely diagnosis/prioritizing repair/replace of a wide range of computer, network and peripheral hardware

Application of OSI model and root cause analysis to troubleshoot network and application issues

Diligent observation of cybersecurity procedures, and was a member of an Incident Response Team to resolve the widespread 2024 Crowdstrike Windows update glitch

CAREER HISTORY

Jul 2022 – Dec 2025 IT Desktop Refresh Technician, Kaiser Permanente/ Maxonic Inc

Aug 2021 – Apr 2022 Desktop Support Technician (Temp), Lagunitas Brewing / UniSys Corp

Jan 2016 – Jun 2020 Field Technician, Save Mart Supermarkets

Aug 2007– Oct 2015 Field Engineer, PAR Technology Corporation

May 2006 – Apr 2010 Computer Technician, Computer Medics, Self-employed

PROFESSIONAL DEVELOPMENT

Santa Rosa Junior College

l AS/ Associates in Science Degree, Natural Sciences l Certificate, Electronics Technology Vocational

l Certificate, Networking with Cisco l Certificate, Interconnecting Cisco Network Devices

CompTIA

l A+ Linear OS Technologies Exam l A+ Linear Core Hardware and Software Exams

Solar Living Institute

l Solar Training PV200, PV201, completed l NABCEP Photovoltaics Tech Entry Level Exam, passed

Military

l Avionics Technician in the US MARINE CORPS, VMA(AW)224, Cherry Point, NC

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