Administrative Support & Customer Service Specialist

Angela Waiters

Woodbridge, NJ *****

973-***-**** ****************@*****.***

Objective

Detail-oriented and reliable professional with extensive experience in customer service, clerical support, and administrative roles. Seeking a position as a phone operator or in a clerical/administrative capacity where strong organizational and communication skills can contribute to team efficiency and customer satisfaction. Professional Experience

Freshrealm FDP – Sanitation Technician (October 2014 – February 2026)

- Ensured proper sanitation procedures and maintained compliance with safety and hygiene standards.

- Supported operational efficiency through organized workflow and teamwork. Glenwood Harper, DMD – Dental Receptionist (2010 – 2013)

- Managed patient scheduling, handled phone inquiries, and maintained patient records.

- Provided exceptional customer service and ensured smooth daily office operations. Fransblau & Dratch Law – Administrative Assistant

- Assisted attorneys with clerical tasks, document preparation, and office correspondence.

- Maintained organized filing systems and supported client communications. Education & Certifications

Drake Business College – Certification of Completion: Medical Office and Technology Change Professional Development – Certification of Complete Work Readiness Skills

- Customer Service & Phone Operations

- Clerical & Administrative Support

- Scheduling & Office Management

- Record Keeping & Documentation

- Professional Communication

- Team Collaboration

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