Evening Hours Availability in Healthcare Roles
Resume:
Page *
Melisa M. Burnett
Harrisburg, PA 17110
Phone: 717-***-****
Email: **************@*****.***
CAREER FOCUS
Obtaining a position that will allow utilizing Instructor, clinical, patient care, patient education, outreach and administrative skills.
Core Qualifications
Medical Assistant training Instructor, American Heart Association BLS Instructor, knowledge of special health care services, Certified HIV Counselor with knowledge and understanding of HIV/AIDS, 15 years working in family planning services, 7 years working in Women’s Health/OB Services, and 6 years working in Internal Medicine. Proficient with phlebotomy, venipuncture, injections, vital signs, urine pregnancy tests and pre and post counseling. Extensive knowledge in patient education with STD’s and Family planning services. Energetic, self-starter with strong collaborative skills working with successful cross functional teams while assisting with coordination of multiple improvement projects simultaneously. Experience with continuous quality improvement methods and understanding of all phases of ambulatory health delivery. Maintain productive working relationships with management, providers, Team Leads, staff and general public. Strong organization skills and performance improvement methodology. Skilled in establishing priorities, problem solving, knowledge of data analysis, regulations, and working with funding. Excellent verbal and written communications skills, detail oriented, good computer skills. Work independently or as part of a team to meet project deadlines.
PROFESSIONAL EXPERIENCE
April 2019-Present Hamilton Health Center Harrisburg, PA Workforce Development Manager
1. Develop, implement, and manage the MA Workforce Development Program. 1. Serve as liaison between Hamilton Health and outside agencies and schools regarding student placement, training, and apprenticeships. Collaborates with Harrisburg University to coordinate the in-person skills lab and externship opportunities. 2. Recruits and trains MA students, connects apprentices with preceptors and supports them throughout the apprenticeship program.
3. Serve as the primary contact for Carus/CareerStep and National Institute for Medical Assistant Advancement (NIMAA)
4. Provides student presentations to interested high school students, interviews selected candidates, coordinates orientations, scores and recommend applicants. 5. Attends monthly meetings with Carrus/CareerStep/NIMAA Externship Organization, Site Facilitator and Preceptors.
6. Ensures Preceptors and Site Facilitator upload information on student performance, attendance, and skills acquisition on a regular basis.
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7. Facilitates theory and skills Lab with students. 8. Prepares and submits grant progress reports and will ensure all grant requirements are met. 9. The Workforce Manager will be the primary point of contact with each key partner and quarterly meetings of all partners will be held to discuss progress in meeting project goals and objectives. 10. Assure grant funds are appropriately administered and financial reports are submitted in a timely manner.
11. Assure internal support for the workforce program and adherence to program requirements. 12. Meet quarterly with community partners to address any challenges and ensure project continues to meet objectives.
2. Develops processes and manages the National Health Careers Association exam for Hamilton MA staff. 3. Collaborates with Hamilton Leadership to develop in-house training programs and apprenticeship opportunities.
4. Provide Basic Life Support (BLS) Instructor-led classes to include tracking and monitoring of processes in accordance with Hamilton’s protocols and other governing regulations. Apprenticeship Program
1. Presents the MA Apprenticeship Program to new CCMAs. 2. Assures Apprentices meet program requirements during their first year of employment. 3. Meets with preceptors to assure they understand their roles and responsibilities. 4. Holds periodic meetings with Apprentices to assure they are effectively assimilating into the organization.
5. Works with managers and directors to assess the need for new pre-apprenticeship/apprenticeship programs and assists management to develop new programs. 6. Assists management in preparing apprenticeship applications and presenting those applications to the PA Department of Labor and Industry Board
7. Oversees and manages apprenticeship programs.
8. Performs other duties as assigned in support of mission and as required to ensure delivery of consistent high-quality services and support of Human Resources initiatives. 9. Travels to other locations and throughout service area as needed. November 2017-April 2019 Landmark Health Harrisburg, PA Care Coordinator
• Utilize administrative Medial Assistant skills, to perform work that is central to the smooth running of the medical office. Request medical information from multiple sources to prepare for a visit.
• Assist with meeting requirements for HEDIS measures.
• Conduct telephone-based clinical surveys and assessments.
• Support Physicians, advance practice providers, and Nurses to manage scheduling, logistics, and other important operational and clinical tasks.
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• Coordinate Care and support patients.
• Request, scan and upload medical records into EMR. April 2013-November 2017 Hamilton Health Center Harrisburg, PA Family Planning and Quality Assurance Coordinator
• Work closely with CMO, Clinical Manager and the Continuous Quality Improvement (CQI) Committee
• Coordination and implementation of various programs including the Family Planning Program
• Liaison between Hamilton Health Center and the Family Health Council of Central Pennsylvania
• Provide coaching and technical assistance to staff ensuring Family Planning program guidelines are met
• Provide guidance to Management and staff on process improvement applications assuring state quality improvement and performance measurement standards are met.
• Assist with the development of the annual health plans and goals for the Quality Improvement Program
• Coordinate, maintain, organization, and overall systems approach for Quality Improvement Initiative utilizing the Plan Do Study Act methodology.
• Participate in Quality Improvement meetings and assist with the development presentation for the committees.
• Assist with the design of data collection strategies to develop, collect, analyze, report and measure Quality Improvement initiatives.
• Continuously assess progress, needs and recommend intervention to achieve goals.
• Assist with clinical audits, outcomes measures and chart reviews.
• Develop patient care tracking systems and develop departmental improvement strategies. April 2007 – April 2013 Hamilton Health Center Harrisburg, PA Adult Medicine MA Team Lead & Family Planning Coordinator
• Coordinate and supervise Medical Assistants and staff on daily operations of the department.
• Facilitate the Family Planning, Select Plan, and IPP Programs
• Manage and facilitate medication requests and prior authorization.
• Maintain inventory log for medication samples.
• Responsible for taking minutes in department meetings.
• Time Approval
• Manage walk in patients.
• Provide patient education.
• Medication adherence
• Diabetic initiative
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• Patient Centered Medical Home
April 2001– April 2007 Hamilton Health Center Harrisburg, PA Women’s Health Office Manager & Family Planning Coordinator
• Coordinate and supervise Medical Assistants and staff on daily operations of the department.
• Responsible for STD treatment and appropriate follow up
• Facilitate the Family Planning, Select Plan, and IPP Programs
• Coordinate and schedule surgeries
• Coordinate direct admissions to the hospital.
• Manage and facilitate medication requests and prior authorization.
• Maintain inventory log for medication samples.
• Responsible for taking minutes in department meetings.
• Time Approval
• Manage walk in patients.
Volunteer Activities
July 2015-Present Left Out Organization Program Harrisburg, PA President and Board Member
Responsible for all administrative function, grant writing, employee and volunteer screening and orientation, coordination of program, community outreach, work directly with at risk children and youth, coordinate life lessons, one on one and group mentoring, coordinate education curriculum, assist with activities, arts and crafts, and provide spiritual guidance.
July 2015-Present Kingdom Youth Ministries Harrisburg, PA Assistant Pastor, responsible for volunteer screening and orientation, coordination of weekly life lessons, community outreach, work directly with at risk children and youth, one on one mentoring, assist with activities, arts and crafts, spiritual guidance and prepare and serve breakfast and snacks. EDUCATION
2008 - 2011 Harrisburg Area Community College Harrisburg, PA RN Program
2002 – 2004 Academy of Medical Arts and Business Harrisburg, PA Page 5
• Associate of Science Degree - Medical Assistant Specialist
• Maintained Honors
Awards
Community Ambassador Award
Children Add Value Image Builder Golden Rule Award Victory Medal
Certifications
American Heart Association Adult and Pediatric BLS Instructor
American Red Cross Adult and Pediatric First Aid/CPR/AED Instructor
Pennsylvania Department of Health: Fundamentals of HIV Prevention Counseling.
Pennsylvania/MidAtlantic AIDS Education and Training Center: HIV Mediation Overview and HIV Testing Law in Pennsylvania (What it Says-What it Means)
Geneia Institute: Medical Assistant and Team Leads-Managing for Success in a Rapidly Changing Environment and Motivational Interviewing.
Clinical Directors Network: Improving Your Office Testing Process - Toolkit for Rapid-Cycle Patient Safety and Quality Improvement.
Clinical Training Center for Family Planning and UMKC School of Nursing: STI update.
National Resource Center on Domestic Violence: Domestic Violence-Understanding the Basics.
Temple University: Strengths-Based Communication Skills for Supervisors.
Aligning Forces for Quality-South Central PA Nurses Council Summit: Making the Connection.
Workplace Safety Committee Training (Safety Committee Dynamics, Hazard Identification, Incident Investigation, including Substance Abuse Awareness and Prevention) Trainings
Mandated Reporter
Patient Centered Medical Home
Lung Force
Health Choices
HA1C Champion and Crisis Intervention
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