Senior Customer Service Professional

Customer Service Representative

J. S. Helwig & Son

Apr 2019 - Mar 2024

Experience

Provided exceptional customer service by responding promptly to inquiries and resolving issues effectively.

Achieved a customer satisfaction rating of over 95% through attentive service and support.

Processed customer orders and returns efficiently, ensuring accuracy and timely delivery.

Trained new team members on customer service protocols and best practices to enhance team performance.

Customer Service Representative

Tribe Transportation

Jan 2022 - Apr 2024

Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner.

Processed customer orders and returns accurately while maintaining a high level of attention to detail.

Developed and maintained strong relationships with customers to enhance satisfaction and loyalty.

Customer Service Representative

Fritz Pak Corp.

Oct 2024 - Apr 2025

Provided exceptional customer support by addressing inquiries and resolving issues promptly, enhancing overall customer satisfaction. Managed customer accounts and maintained accurate records within CRM software, ensuring data integrity and accessibility. Conducted follow-up calls to ensure customer satisfaction post-interaction, reinforcing the commitment to quality service.

Resolved billing discrepancies and handled account adjustments with a focus on accuracy and customer retention.

Customer Service Representative

Aerorepair Corp

Oct 2025 - Present

Delivered exceptional customer support by resolving inquiries and issues promptly, resulting in a 95% customer satisfaction rating. Executed follow-up calls to ensure resolution satisfaction, contributing to repeat business and referrals.

Collaborated with cross-functional teams to ensure seamless communication and resolution of customer concerns. Created customer quotes and verified cost were correct and up to date with current contracts.

Resolved complex customer issues through effective problem-solving and negotiation skills, enhancing customer loyalty.

Ordering office supplies

Summary

Customer-focused professional

with a successful background in

addressing client inquiries and

resolving issues effectively.

Recognized for achieving high

customer satisfaction ratings

through attentive service and

follow-up calls. Proficient in

utilizing technical skills to

manage accounts and ensure

accurate record-keeping, leading

to enhanced service delivery.

Eager to bring a commitment to

excellence and proactive

problem-solving to future

opportunities.

Service Recovery Expert

Skills

Empathy Expert

Technical Proficiency Expert

Customer Retention Expert

Inquiry Resolution Expert

Adaptability Expert

Follow-up Coordination Expert

Negotiation Skills Expert

Multitasking Expert

Active Listening Expert

Time Management Expert

Training and Development Expert

Data Management Expert

Conflict Resolution Expert

Christel Turner

Customer Service Representative

469-***-**** ****************@*****.*** Forney, TX

Basic Cources - High School Diploma

Fruitvale High School

1995 Fruitvale

Education

Team Collaboration Expert

Attention to Detail Expert

Order Processing Expert

Customer Satisfaction Expert

Effective Communication Expert

Problem-solving Expert

Customer Relationship

Management

Expert

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