Aspiring Endpoint Management Specialist Seeking Certification-Based

Sukhvinder Sahni

Raliegh-Durham, NC • *.*********@*****.***

Summary

Mid-level IT support professional with hands-on experience providing on-site and remote desktop and endpoint support in enterprise environments. Skilled in PC replacements, imaging, and device provisioning, with strong troubleshooting abilities across Windows, Apple, and mobile devices. Experienced with Windows OS, Microsoft 365, ServiceNow, and endpoint management tools including Intune and Active Directory. Known for clear communication with technical and non-technical users, strong documentation practices, and reliable support of asset management, onboarding, and process improvement efforts.

Skills, Certifications

Technical: OS Migration and Support, Remote support tools like GoToAssist, Quick Assist, Bomgar, MS Office, Intune, MS Azure AD, ServiceNow, SQL Database, Tableau, Power BI Certifications: PMP Certified (Exp: 2028), CompTIA A+ Certified (Exp: Nov 2026), Bachelor of Arts Experience

HCLTech, Morrisville, North Carolina Feb 2022 - Dec 2025 Level 2 System Support Analyst

• Providing technical support to Daiichi Sankyo, Pharma Customer, Wells Fargo, American Honda, Chevron, Standard Insurance customers

• Microsoft Intune / Endpoint Manager: Device enrollment, compliance and configuration policies, application deployment

• Azure Active Directory (Azure AD): User and group administration, role-based access control, device identity integration

• Conditional Access: MFA configuration, access control based on device compliance and risk

• Windows Autopilot: Automated device provisioning, deployment profiles, and onboarding workflows

• Endpoint Security: Security baselines, device compliance monitoring, threat protection integration

• Troubleshooting & Support: Endpoint issues, policy conflicts, user access and enrollment errors

• Collaboration & Escalations: Worked with internal IT teams and vendors on escalations, warranty cases, process improvements, and special projects

VSE Corp (for Social Security Administration) Durham, NC Jan 2021– Nov 2021 Level 2 System Support Analyst

• Delivered comprehensive technical support for Federal employees, addressing issues related to SSN profiles and resolving McAfee encryption challenges.

• Managed the setup of new machines, ensuring seamless integration of VPN, McAfee Encryption, and other critical software.

• Provided support for mainframe-based applications, ensuring smooth functionality and user access.

• Successfully managed and maintained diverse user profiles across various systems and applications. IBM and HCL America Cary, NC Oct 2016 – Sep 2020

System Representative for Anthem Insurance

• Configured and tested Avaya one-x softphone on end-user systems, ensuring optimal functionality.

• Utilized hands-on experience with SCCM to efficiently push software and streamline deployment processes.

• Worked seamlessly with ServiceNow (ITSM Tool) to track and resolve issues, ensuring comprehensive resolution and customer satisfaction.

• Diagnosed system errors, addressed inquiries via multiple channels, and coordinated with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.