Real Estate & Client Support Professional

Iwona Bakier

323-***-**** *******@*******.*** Miami Beach, FL

Professional Summary

Results-oriented professional with 15 years of experience in real estate and property management, skilled in providing exceptional customer support, resolving complex issues, and streamlining administrative processes. Proven ability to handle a high volume of inquiries and maintain positive client relationships. Eager to leverage a background in client-focused problem-solving to deliver outstanding live support for HelloGov AI and assist individuals with government application processes.

Skills

• Customer Support: Client Relationship Management, Conflict Resolution, Escalated Case Handling, Solution-Focused Assistance, Customer Feedback Collection, Service Promotion

• Communication: Interpersonal Skills, Clear & Effective Communication, Active Listening, Providing Guidance, Written & Verbal Communication

• Administrative & Technical: High-Volume Call Handling, Data Entry, Record Keeping, Scheduling, Microsoft Office Suite (Word, Excel, Outlook)

• Languages: Polish (Fluent), Russian (Conversational)

Professional Experience

FCI Residential Properties, Leasing Consultant Pompano Beach, FL 2023 - 2024

• Provided exceptional customer service to prospective residents, resulting in a 20% increase in scheduled property tours.

• Managed the entire leasing process, including applications and lease agreements, ensuring a smooth customer experience.

• Addressed resident inquiries and scheduled maintenance requests, documenting feedback to improve service quality.

WESTWOOD Holdings III, Leasing Agent and Assistant to Property Manager Hollywood, CA 2022 - 2023

• Increased tenant satisfaction by 15% through proactive communication and timely resolution of issues and concerns.

• Managed daily operations, including rent collection and lease administration, while ensuring compliance with regulations.

INTERSOLUTIONS LLC, Leasing Agent / Assistant Property Manager Lancaster, CA 2021 - 2022

• Managed tenant relations, addressing complaints and resolving disputes to ensure compliance with property regulations.

• Coordinated maintenance requests and communicated with vendors, demonstrating effective problem-solving skills.

Stanfles Realty, Real Estate Agent Los Angeles, CA 2012 - Present

• Represented buyers and sellers in real estate transactions, acting as a trusted advisor and providing guidance on complex processes.

• Conducted market analysis and contract negotiation, ensuring a positive experience from start to finish.

WORLD Travel Services, Associate/Tour Agent Valencia & Long Beach, CA 2010 - 2013

• Promoted vacation packages and assisted customers with the buying process, providing solution-focused assistance.

• Answered a high volume of daily inquiries, ensuring clarity and attention to detail.

Licenses & Certificates

• Licensed Real Estate Agent (DRE # 01905885)

• Advanced Paralegal Certificate

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