Front Office & Administrative Specialist with Hospitality Background
Resume:
Curriculum Vitae Nabagereka Joan
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Curriculum Vitae
PERSONAL INFORMATION NAKIWOGGANABAGEREKAJOAN
Kireka, Kampala, Uganda
+256-********* / +256*********
***********************@*****.***
Sex: Female Date of Birth: May, 05,2000 Nationality: Ugandan MISSION
To build a competent career in Accounting and Front office Management while working in an environment that is both challenging and innovative, that calls for total creativity, evaluation and decision- making. To become a certified professional Accountant in times to come PROFILE SUMMARY
I am an enthusiastic and motivated professional, with experience in Accounting and Front office. I am well organized and proactive in providing timely, efficient, and effective support to managers and work colleagues. I am approachable, well presented, and able to establish good working relationships with a range of different persons. I also possess a proven ability to generate excellent and accurate ad hoc reports to management as demanded.
KEY COMPETENCIES
Accounting and administrative support
Report and minutes writing and dissemination
Client Relationship Management
Document handling, filing and archiving
WORK EXPERIENCE
July 2 0 2 4 - T o d a t e
FRONT OFFICE SUPERVISOR
GRAND VILLE MANOR HOTEL
Addressing and resolving guest complaints professionally and timely. They ensure a positive guest experience from check-in to check-out.
Monitoring daily operations, including room inventory, reservations, cancellations, and no-shows.
Managing front office budgets, overseeing cash handling, and ensuring accurate billing and payment processing.
Collaborating with housekeeping and maintenance to ensure room readiness and resolve any facilities issues.
Enforcing company policies and ensuring staff adhere to health, safety, and security procedures. Curriculum Vitae Nabagereka Joan
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Preparing regular reports for management on occupancy levels, revenue, and guest satisfaction. June 2022 – June 2024
FRONT OFFICE AGENT
ONOMO HOTEL, Kampala, Uganda
Check-In & Check-Out: Greeting arriving guests, verifying identities, assigning rooms, and issuing key cards. At departure, they process final payments, issue receipts, and collect room keys.
Reservation Management: Handling new bookings, cancellations, and modifications received via phone, email, or online travel agencies (OTAs).
Guest Relations & Problem Solving: Addressing guest inquiries about hotel facilities and resolving complaints regarding room conditions, noise, or billing discrepancies.
Financial Transactions: Processing payments (cash, credit, or digital), managing a cash float, and performing shift audits to ensure all daily charges are accurately posted.
Information Hub: Providing local recommendations for dining, transportation, and attractions.
Interdepartmental Coordination: Liaising with Housekeeping for room readiness and Maintenance for urgent repairs
Curriculum Vitae Nabagereka Joan
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Jan 2022 - June 2022
CASHIER
HOTEL AFRICANA, Kampala, Uganda
Reporting to F&B Manager
Payment Processing: Accurately handle cash, credit/debit cards, and mobile payments.
Hotel-Specific Charges: Process "room charges" by verifying guest details and posting dining expenses directly to their hotel folio.
Cash Drawer Management: Count and verify the "cash float" at the start of a shift and reconcile the drawer at the end to ensure zero discrepancies.
Daily Reporting: Prepare cash revenue summaries, daily statistics of business volume, and remittance reports for the accounting department.
Foreign Exchange: Assist in basic foreign currency exchange for international guests. July 2020- September 2020
WAITRESS
SILVER SPRINGS HOTEL, Kampala, Uganda
Reporting to F&B Manager
• Guest Service & Interaction: Greet guests, present menus, explain daily specials, and offer recommendations (e.g., wine pairings).
• Order Taking & Delivery: Take detailed, accurate orders (including special dietary needs) and relay them to the kitchen/bar. Serve food and beverages promptly, ensuring quality and presentation.
• Table Management & Maintenance: Set up tables with linens and cutlery. Clear dirty dishes
(pre-bussing) and maintain a clean dining environment.
• Transactions: Present checks, handle payments (cash/card), and process transactions via POS systems.
• Hotel Specifics: Handle room service orders and assist with banquet or event setups when necessary.
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Curriculum Vitae Nabagereka Joan
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EDUCATIONAND TRAINING
JAN 2025-ON GOING
CERTIFIED PUBLIC ACCOUNTANT
MAT ABACUS BUSINESS SCHOOL
JUNE 2024
DIPLOMA IN HOTEL AND INSTITUTIONAL CATERING
YMCACOMPREHENSIVE INSTITUTE
Jan 2017 – Dec 2018
UgandaAdvanced Certificate of Education (UACE)
ST.JAMES BIINA, Kampala, Uganda
Jan 2013 – Dec 2016
Uganda Certificate of Education (UCE)
MAKERERESECONDARYSCHOOL, Kampala, Uganda
PERSONALSKILLS
LANGUAGE(S) UNDERSTANDING SPEAKING WRITING
LISTENING READING
SPOKEN
INTERACTION
SPOKEN
PRODUCTION
English C1/2 C1/2 C1/2 C1/2 C1/2
Luganda C1/2 C1/2 C1/2 C1/2 C1/2
Levels:A1/2: Basicuser - B1/2: Independent user - C1/2 Proficient user COMMUNICATION SKILLS
Strong written and verbal communication and interpersonal skills ORGANISATIONALSKILLS
I have strong customer focus and organization
I am able to work as part of a team, independently and work under pressure
I enjoy working with people and working in a multicultural environment Curriculum Vitae Nabagereka Joan
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COMPETENCE
Time management
Quick learner
Good at team work
Eager to learn and go through new experiences
Quick Adaptability
LEADERSHIP SKILLS
Conflict Resolution & Mediation
Active listening
Team leader
Problem solver
COMPUTER SYSTEMS
1. Quick books
2. Opera system
3. Karibu
4. Ezee system
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COMPUTER
SKILLS
HOBBIES
REFERENCES
Mr. Mbaziira Derrick
Front Office Manager
Onomo Hotel Kampala
Email:
mbaziiraderick@gmail
.com Tel: +256
706632931
Mr. Lubowa Shafik
Food and beverage
manager Silver Springs
Hotel Bugolobi Tel:
Miss. Nakalembe
Gloria Front Office
Supervisor Onomo
Hotel Kampala Tel:
Microsoft Word office
Excel
Reading
Writing
Travellin
Curriculum Vitae Nabagereka Joan
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Curriculum Vitae Nabagereka Joan
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Joan
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