Customer Service Professional with Call Center & Retail Experience
Resume:
Sharon Cunningham
Pleasant Garden, NC *****
*******.**********@*****.***
Resourceful Inbound Associate who consistently meets and exceeds productivity goals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Anomaly Squared
September 2020 to Present
I am a customer service representative for inbound/outbound calling.
• Assisted customers with a warm and professional attitude
• Answered general questions
• Performed customer service surveys
• Set up client appointments
Cashier
Walmart Supercenter - Randleman, NC
May 2006 to February 2015
Operated cash register with proficiency. Provided professional and courteous service at all times. Rotated stock to maintain freshness. Unboxed new merchandise. Organized register supplies. Bagged merchandise by following standard procedures. Issued receipts for purchases and gifts. Cleaned and straightened work area. Assessed customer needs and responded to questions. Inbound Call Associate/Sales
Sears Marketing Center - High Point, NC
November 2001 to April 2006
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Led a team of customer service representatives to increase service center profitability. Education
High School Diploma
Page High School - Greensboro, NC
1969
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