Customer-Focused Client Support Specialist with 10+ Years

Dorothy Jefferson

Kissimmee, FL *****

941-***-**** **********@*****.***

Professional Summary

Customer-focused professional with 10+ years of experience in customer service, technical support, behavioral health, and operations. Proven ability to resolve complex issues, retain customers, support teams, and improve service quality.

Professional Experience

Customer Loyalty Specialist II – Verizon (Kissimmee, FL, 2025–Present)

• Assist customers with billing, account management, and device financing.

• Assign account roles and process payments.

• Upsell products and retain customers.

Amazon Delivery Station Warehouse Associate – Amazon (Sarasota, FL, 2024–Present)

• Pull and prepare orders for shipment using scanners.

• Maintain clean work areas and meet production goals. Registered Behavior Technician – Hopebridge (Sarasota, FL, 2023–Present)

• Implement therapy plans and collect session data.

• Teach daily living and social skills.

Customer Service Representative – Verizon (Clarksville, TN, 2021–2023)

• Answered inbound calls, processed orders, and upsold services. Tech Support Supervisor – Asurion (Nashville, TN, 2018–2021)

• Supervised call center operations and trained new hires.

• Provided troubleshooting and device support.

Property Manager – Greystar (Clarksville, TN, 2015–2018)

• Coordinated tenant relations, inspections, and maintenance projects. Customer Service Representative – T-Mobile (Nashville, TN, 2012–2015)

• Responded to customer inquiries and processed orders. Education

GED – Hillwood Comp High School (2004)

Certifications

RBT Certification (2024–2025)

CPR/First Aid

Skills

Customer Service, Technical Support, Data Entry, Conflict Resolution, Microsoft Office, Active Directory, Google Suite, Mobile Devices, Upselling, Team Collaboration

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