Administrative Assistant with Strong Front Office Skills
Resume:
MC
MICHELLE COSTANZO
*******@*******.*** 203-***-**** Vero Beach, FL 32960
Dedicated administrative professional with a strong focus on customer service, communication, and attention to detail. Proven ability to manage data, maintain filing systems, and handle confidential information with integrity.
• Document preparation
• Data entry
• Filing systems
• Customer service
• Communication skills
• Time management
• Problem solving
• Attention to detail
• Confidentiality maintenance
• Workflow optimization
• PC proficient
• Confidential document control
• Typing proficiency
• Data organization
• Verbal communication
• Documentation and recordkeeping
• Employee timesheet processing
• School records
• Microsoft Office Suite
City of Waterbury, Special Education
Department Waterbury, CT
Administrative Assistant
03/2009 - 10/2025
Answered phone calls and emails to provide information, resulting in effective business correspondence.
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• Utilized office software to create reports and manage data effectively. Entered data into spreadsheets using Microsoft Excel or other similar programs.
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Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
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Handled confidential documents in an organized fashion according to established protocol.
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Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
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• Directed customer inquiries to appropriate department personnel. Handled incoming calls and directed callers to appropriate department or employee.
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Animal Allergy And Dermatology
Southington, Connecticut
Receptionist
07/2008 - 01/2009
• Greeted and welcomed clients in a friendly and professional manner.
• Managed appointment scheduling.
Maintained patient records using electronic health record systems efficiently.
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• Processed payments and managed cash register transactions accurately. Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
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• Scheduled and confirmed appointments.
• Performed clerical duties such as filing, photocopying, transcribing, and Summary
Skills
Experience
faxing.
Mohsen Solhjoo, DDS Waterbury, CT
Receptionist
07/2003 - 07/2008
• Greeted and welcomed clients in a friendly and professional manner. Answered phone calls and responded to client inquiries promptly and courteously.
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Maintained patient records using electronic health record systems efficiently.
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• Managed appointment scheduling and confirmed patient visits efficiently.
• Processed insurance claims and verified patient coverage accurately. Prepared treatment plans for patient approval, including cost estimates and payment arrangements.
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Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
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Prepared new patient files and updated existing records with new personal, insurance, and medical information.
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Ensured compliance with HIPAA regulations by keeping confidential medical records secure at all times.
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Filed patient records accurately, ensuring up-to-date documentation of all procedures performed.
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Waterbury Veterinary Hospital
Waterbury, CT
Veterinary Receptionist
09/1998 - 06/2003
• Greeted clients and pets upon arrival at the veterinary hospital. Scheduled appointments using veterinary management software efficiently.
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• Managed patient records and updated information in the database.
• Answered phone calls and addressed client inquiries professionally.
• Assisted veterinarians during examinations and procedures as needed.
• Maintained a clean and organized reception area for clients. Provided compassionate support to pet owners during visits and emergencies.
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Filed medical records in an organized manner for easy access when needed.
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Prepared invoices for services rendered at the clinic and collected payments from clients.
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Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
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Transmitted medical records and other correspondence by mail, e-mail, or fax.
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• Scheduled tests, lab work or x-rays for patients based on physician orders. Union Trust Bank/First Fidelity Bank
Ansonia, Connecticut
Head Bank Teller
09/1988 - 05/1995
• Supervised daily operations of teller line and customer transactions.
• Ensured compliance with banking regulations and internal policies.
• Managed cash flow and balanced vault to maintain accuracy.
• Assisted customers with account inquiries and transaction issues.
• Balanced cash drawer at the end of each shift.
Provided training to new employees on proper cash handling techniques, customer service standards.
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• Maintained accurate records of all financial transactions for audit purposes.
• Responsible for overseeing the daily operations of the bank teller staff. Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
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Conducted cash handling duties such as counting money, verifying deposits, cashing checks, and processing withdrawals accurately.
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Performed periodic audits on tellers' transactions to ensure accuracy and adherence to established policies and procedures.
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Managed inventory levels of supplies used by tellers including forms, deposit slips, currency straps.
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Verified identification for customers before completing transactions involving large sums of money or sensitive information.
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Identified suspicious activities or transactions that may be indicative of money laundering or other criminal activity according to Bank Secrecy Act regulations.
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• Maintained confidentiality of bank records and client information. Built and maintained client relationships through quality, personalized interactions.
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Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
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Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
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• Adhered to financial services security and audit procedures.
• Identified transaction errors when debits and credits did not balance. Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
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• Transmitted orders to supply cash to meet daily needs. Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
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Mechanics and Farmers Savings Bank
Bridgeport, Connecticut
Bank Teller
10/1984 - 09/1988
Drywall Associates, Incorporated
Newtown, Connecticut
Secretary/Assistant Payroll Clerk
09/1982 - 10/1984
Newtown High School Newtown, CT
High School Diploma
06/1983
Western CT State College Danbury, CT
Some College (No Degree) in Accounting
References available upon request.
I was born in Pittsburgh, PA, moved to and lived on a farm for seven years, prior to moving to Connecticut . I am a mother of 3 Adult Children and 9 Grandchildren. I love to camp, ride motorcycles, read and doing activities with my family. I am an avid animal lover and have 2 fur children. My daughter and I recently moved from Connecticut to Florida to be closer to my mother.
Education and Training
References
Family
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