Virtual Assistant Candidate with Logistics Experience

Moses Eferobome

CUSTOMER SUPPORT AGENT

Employment History

Crew Member, Macdonalds

APRIL 2 0 2 3

• Greeted customers in a friendly and professional manner

• Followed recipes closely and served food in accordance with McDonald's serving guidelines

• Safely stored food items and kept inventories

• Prepare food carefully in response to customer requests or allergies

• Receive and process orders in the Uber section promptly

• Communicated effectively with the front desk and other crew members. to ensure a smooth and efficient service

• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service

• Maintained a clean and organized work area to ensure the safety of both the crew and customers

• Trained a new crew member on best practices and meal control, resulting in improved customer experience

• Learned and followed all restaurant policies and procedures, resulting in fewer mistakes and improved customer service

Customer Support Representative, Archbold Car and Van, Leeds City JANUARY 2 0 2 2 — F E BRUARY 2 0 2 3

• Greeted customers in a friendly and professional manner and escort them around the showroom

• Handled customer complaints calmly and professionally, resolving customer issues promptly

• Managed large amounts of incoming phone calls

• Generate sales leads, collecting enough information from customers that is enough to close the deal

• Identify and assess customer needs to achieve satisfaction

• Provide accurate, valid, and complete information by using the right methods and tool

• Address the calls to the correct departments in cases of specific complex matters

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures guidelines and policies Ecommerce Sales Representative, DU Telecom, Dubai JANUARY 2 0 1 9 — NOVEMBER 2 0 2 1

• Ensure exceptional customer relationship and customer experience throughout the entire customer journey

• Making and receiving 70+ calls per to provide technical support and sign new customers

• Begin every conversation with a personal touch and personalize interactions

• Assisted in diagnosing and troubleshooting minor network connection issues. Handled customers' complaints with empathy and composure

• Speak with empathy, document customers' queries, and resolve problems quickly

Details

Calcada cruz da pedra (Santa

Apolonia), 44,

Lisbon, 1900-409

Portugal

915 792 304

*****************@*****.***

Skills

Communications

Technical Support

Operations

Customer Experience

Professional Services

Conflict Resolution

Problem Solving

Time Management

Scheduling

Research

Logical Reasoning

Troubleshooting (Problem

Solving)

Sales

Active Listening

Empathy

Body Language

Microsoft Outlook

Patience

Strong phone contact handling

• Build sustainable, mutually beneficial relationships between customers and brand

• Maintain accurate data of customer inquiries, ensure support calls, and emails are answered and resolved appropriately within the time

• Maintain a professional demeanor while ending a conversation with a customer

• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales

• Updated account information to maintain customer records Reduced process inconsistencies and effectively trained team members on best practices and protocols

VOLUNTEER WORKER, Rotary Club, Lisbon

APRIL 2 0 2 2 — PRESENT

• Developed effective improvement plans in alignment with goals and specifications.

• Collected, arranged, and inputted information into a database system. Performed general housekeeping and cleaning tasks.

• Helped in the development of new procedures and processes to improve work performance.

• Communicated with parents regarding children's progress and development, raising any issues.

• Educated young people about strategies for driving discussions and promoting social changes.

• Coordinated and managed volunteer activities for community service projects.

• Supported clients through the development of new life skills, obtaining resources, and transitioning back to society.

• Intervened in crises to obtain support for clients and reduce escalation or recurrence risks.

Education

Master of Science, University Institute of Lisbon, Lisbon J ULY 2 0 2 3

Internships

Data Entry Intern, Grupo Jap, Libon

MAY 2 0 2 3 — NOVEMBER 2 0 2 3

• Entering and organizing information using computer programs.

• Comparing data to source documents to detect errors and verify accuracy.

• Managing office equipment and ordering supplies as needed.

• Entering and checking data accuracy in database management software.

• Sorting and formatting data, and creating spreadsheets in MS Excel to organize the data.

• Entering customer and account data from source documents within time limits.

• Compiling, verifying accuracy, and sorting information to prepare source data for computer entry.

Customer orietation and ability

to adapt to different types of

behaviour

Keep records of customer

interactions

Languages

English

Portuguese

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