Note-Taker with Strong Feedback Skills

Danielle Weaver

Jim Thorpe, Pa. USA 570-***-**** ********@*****.***

PROFESSIONAL EXPERIENCE

Experienced Credit & Collections and Customer Service professional with a strong background in managing delinquent accounts, resolving billing discrepancies, and improving cash flow. Skilled in collaborating with cross-functional teams to enhance customer satisfaction, streamline invoice processes, and implement process improvements. Proficient in data analysis, accounts receivable management, and dispute resolution, with a track record of reducing bad debt and optimizing operational efficiency. PROFESSIONAL EXPERIENCE

PUROLATOR INCORPORATION New York, USA

C.C.R (Credit & Collections Representative) `` Nov 2025- Present

Participate in weekly reviews of top delinquent accounts, provide status updates, escalate account- level concerns, and execute follow-up actions to support timely resolution of outstanding balances.

Collaborate with cross-functional teams including Sales, Customer Service, and Collections to resolve billing discrepancies, ensure proper account documentation, and improve overall invoicing accuracy.

Monitor aging reports to identify emerging credit risks, analyze payment patterns, and recommend proactive strategies to minimize bad-debt exposure and improve cash flow. PUROLATOR INCORPORATION New York, USA

C.S.S.R (Customer Service Support Representative) `` Jan 2024- Nov 2025

Resolved high-volume customer inquiries related to shipment status, delivery exceptions, and account issues by leveraging Purolator’s CRM and tracking systems, improving first-contact resolution rates.

Coordinated with dispatch, warehouse, and operations teams to investigate service delays, escalate time-sensitive cases, and ensure successful on-time delivery for priority shipments.

Processed billing adjustments, service claims, and account updates with accuracy and compliance, reducing repeat-call volume and improving customer satisfaction metrics.

Analyzed daily service reports and customer escalations to identify recurring issues, recommend process improvements, and support operational efficiency across regional service areas. ABE MEDICAL BILLING Bethlehem, PA

C.S.S.R (Customer Service Support Representative) May 2021- Oct 2024 Processed patient and insurance claims by verifying coverage, correcting coding or documentation issues, and submitting clean claims to reduce denials and payment delays.

Contacted insurers and patients to resolve outstanding balances, clarified billing discrepancies, and followed up on overdue claims to support timely reimbursement.

Reviewed EOBs, adjusted accounts as needed, and coordinated with healthcare providers to obtain missing information or resolve claim-related issues.

Maintained accurate patient billing records, updated payment activity, and escalated complex claim concerns to supervisors to ensure compliance and timely resolution. VOLUNTEERY EXPERIENCE

Lawrence B. Morris School Jim Thorpe, PA

Community Food Program Coordinator Feb 2008- July 2010

Support community feeding programs by preparing, organizing, and distributing meals to underprivileged individuals and families.

Assist NGO teams with outreach, donation sorting, and event coordination to improve access to essential services for vulnerable communities

EDUCATION

Salisbury High School Aug 1982- June 1985

Lehigh County Technical School Aug 1982- June 1985 ADDITIONAL CERTIFICATES

Short courses on S4Hana/Sap, Microsoft Office 365

Health and Safety courses

KEY SKILLS

Collections & Accounts Receivable Management: Delinquent account follow-up, payment recovery, bad-debt reduction

Billing & Invoice Operations: Invoice reconciliation, dispute resolution, customer-specific statement creation, billing accuracy

Data Analysis & Process Improvement: Payment trend analysis, root-cause investigation, workflow optimization, reporting accuracy

REFERENCES

Lorraine DeBiase senior manager collector USA tea (Purolator)

Brian Fratello lead collector for USA team (Purolator)

Michele Santangelo manager customer experience program (Purolator)

Rachael shook billing supervisor (Abe Medical Billing)

Contact this candidate