Customer Service-Driven Leader with Operations Expertise
Resume:
Nydera Jardine
Folcroft, PA *****
***********@*****.***
Professional Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Very skilled in building relationships and developing high- performing teams. Leader in delivery of excellent customer service. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to customer service best practices, food safety and quality food service.
Proficient with Zendesk/Salesforce/Backoffice/Geocomply & Microsoft Flexible hard worker ready to learn and contribute to team success. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Executive Chef/Operations Manager
Kitchen Magician LLC & Munch and Crunch Cafe-Philadelphia, PA April 2018 to Present
• Directed operational strategy, budgeting, and performance management.
• Led cross-functional teams to improve efficiency, customer satisfaction, and profitability.
• Scaled business remotely using SCHEDULING, BILLING, and MARKETING strategies, maintaining 30– 40% profit margins.
KYC & Identity Verification Analyst
bet365-Marlton, NJ
January 2025 to December 2025
• Performed secondary identity verification using LEXISNEXIS to validate CUSTOMER CREDENTIALS and prevent FRAUD exposure.
• Reviewed documentation for account updates, including ADDRESS CHANGES and IDENTITY CORRECTIONS.
• Investigated irregular account activity and escalated suspicious behavior to internal RISK teams.
• Supported RESPONSIBLE GAMING and COMPLIANCE initiatives in a multi-state regulated environment. KYC & Risk Operations Specialist
Penn Interactive Ventures-Cherry Hill, NJ
August 2021 to November 2024
• Conducted MANUAL KYC reviews when automated verification via JUMIO failed, validating IDs, SOCIAL SECURITY CARDS, BANK STATEMENTS, and UTILITY BILLS.
• Reviewed SOURCE-OF-FUNDS documentation to ensure compliance with AML and multi-state GAMING regulations.
• Identified discrepancies and escalated high-risk accounts to COMPLIANCE and RISK teams.
• Maintained detailed AUDIT TRAILS and case documentation.
• Collaborated with PAYMENTS, FRAUD, and RESPONSIBLE GAMING teams to mitigate financial and reputational risk.
Executive Chef/Manager
Crazy Grub Cafe-Philadelphia, PA
January 2016 to October 2018
• Managed kitchen operations, inventory, and staff performance.
• Developed menu and ensured quality standards.
Healthcare Administrative Assistant
Penn Presbyterian Medical Center-Philadelphia, PA
August 2013 to June 2016
• Managed patient documentation and verified personal and insurance information.
• Ensured compliance with internal policies and regulatory standards. Education
Arts (Associate)
Auguste Escoffier School of Culinary Arts-Boulder, CO January 2018 to June 2021
Associate's degree
Trade school
Skills
• Case management
• KYC
• Risk assessment
• Fraud prevention and detection
• Slack
• LexisNexis
• Laboratory compliance and regulatory documentation
• Zendesk
• Fraud detection
• Jumio Fallback Reviews
• Operational leadership
• Backoffice
• Microsoft Office
• Salesforce
• Anti-Money Laundering (AML) compliance (compliance procedures implemented) Certifications and Licenses
Gaming license
January 2022 to Present
Licensed in
• PA
• NJ
• IL
• IN
• WV
Food Handler Certification
ServSafe
First Aid Certification
Personal Care Aide (PCA)
CPR Certification
Certified Apartment Manager
Certified Compensation Professional
Enrolled Agent
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