Versatile Administrative and Property Management Professional

TANYA MOORE JOHNSON

**** **** *** ***** **********, LA

318-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dedicated and versatile professional with extensive experience in administration, customer service, property management, and financial services. Recognized for strong interpersonal skills, attention to detail, and the ability to thrive in fast-paced environments. Eager to contribute to a supportive workplace while continuing to grow professionally.

CORE SKILLS & STRENGTHS

Strong organizational and time management abilities

Proficient in software navigation and administrative tools

Customer-focused with effective problem-solving abilities

Excellent communication and active listening skills

Financial services knowledge: banking, insurance, and investments

Ability to prioritize and multitask efficiently

High attention to detail and accuracy

Skilled in relationship-building and conflict resolution

PROFESSIONAL EXPERIENCE

Caddo Parish School Board – Attendance Clerk

October 2024 – Present

Maintain accurate daily attendance records in compliance with district and state regulations

Communicate with parents/guardians regarding absences, tardiness, and truancy

Collaborate with school staff on attendance improvement plans

Prepare detailed attendance reports and documentation

Support front office operations, including phones and visitor management

Highmark Residential – Assistant Community Director

June 2021 – August 2024

Managed resident relations, work orders, rent collections, and eviction processes

Conducted market research and supported marketing strategies

Monitored budgeting and compliance with housing regulations

Fostered resident satisfaction through timely communication and maintenance oversight

Elm Tree Properties – Property Manager

June 2015 – May 2021

Coordinated property inspections, maintenance, and rent collection

Managed property budgets, financial reports, and expense tracking

Created leasing and marketing materials to attract tenants

Ensured tenant files and property records remained accurate and compliant

Community Trust Bank – Personal Banker

July 2008 – October 2015

Managed customer accounts and promoted financial products

Handled teller transactions, new account openings, and cash handling

Provided leadership support and resolved escalated issues

Contributed to branch operations, daily approvals, and team coordination

KCS Railroad – Customer Service Representative

February 1998 – July 2008

Managed freight logistics, billing, and service coordination

Processed railcar orders and ensured compliance with service agreements

Acted as liaison between customers and internal rail operations

Clear Shield – Machine Line Operator

February 1992 – April 1994

Operated and maintained production machinery

Monitored quality assurance and addressed mechanical issues

Supported manufacturing efficiency through routine maintenance

EDUCATION

University of Louisiana at Lafayette – Major: Nursing / Mechanical Engineering (1984–1986)

Southern University of Shreveport – Completed coursework in Algebra and English (1984–1986)

Northwood High School – Diploma (1980–1984)

LICENSES & CERTIFICATIONS

Licensed Life Insurance Agent

Perfect Banking Balancing Award – Community Trust Bank

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