Human Resources Professional with 6+ Years Experience

BALTIMORE, US, ***** • *************@*****.*** • 443-***-****

ASHLINE AKOH

Human Resource Professional

PROFESSIONAL SUMMARY

Human Resource professional with 6 years of comprehensive experience in talent acquisition, management, and development. Adapt at administering employee onboarding process, conducting interviews, managing documentation, and implementing HR best practices. Proven track record of attracting, retaining, and developing top talent, with a strong commitment to fostering positive and productive work environment.

EMPLOYMENT HISTORY

OPTIONS COUNSELOR Jun 2024 - Present

Image Center Of Maryland

LEAD PATIENT CARE COORDINATOR Jan 2024 - May 2024

Lifebridge Health Hampstead, MD

ADMINISTRATIVE ASSISTANT SPECIALIST Dec 2018 - Present Johns Hopkins Hospital Baltimore, Maryland

• Ensured a high level of customer service and seamless health care experience.

• Provided comprehensive administrative support to 8 health care providers within the practice, enabling them to focus on patient care.

• Efficiently coordinated and scheduled over 2,000 patient appointments annually, and maintained a 98% accuracy rate in patient registration and appointment setup.

• Navigated patients through the healthcare process, which contributed to a 25% improvement in patient satisfaction scores.

• Trained and mentored 15 new staff members, contributing to a 20% increase in team efficiency and a 30% decrease in onboarding time.

• Possessed thorough knowledge of HMO, managed care, and other third party insurers; regularly consulted with the billing office to resolve an average of 40 insurance-related questions or issues per month, maintaining a 95% resolution rate.

• Vigilantly maintained confidentiality and privacy, consistently adhering to HIPAA guidelines and hospital policies.

• Assisted the Administrative Manager with various tasks as needed, including report generation, data analysis, and process improvement initiatives.

MERCHANDISE SUPERVISOR Jan 2017 - Nov 2018

Macy's Toledo, OH

• Drafted monthly reports outlining sales figures, profit margins, best-selling products, and other relevant data points.

• Analyzed market research data to make informed decisions regarding which products should be stocked in stores.

• Established and updated schedules to maximize coverage and delegated assignments to manage challenging objectives.

• Set ambitious sales goals and helped staff meet targets with coaching and support. Conducts home visits, assessing and planning for veterans, ensuring compliance and training. Provide compassionate guidance to seniors, helping them navigate complex care options and access vital community resources.

Conduct comprehensive home visits for veterans, assessing needs and developing personalized care plans while ensuring compliance with program guidelines.

Manage critical office tasks, including meticulous maintenance of client records and execution of fiscal responsibilities for Veterans Directed Care program.

Develop and implement creative solutions to streamline administrative processes, improving overall program effectiveness and client satisfaction.

Coordinate patient care, enhancing communication among medical teams and patients. Ensure insurance verifications, streamlining financial processes for patient accounts. Lead fiscal operations, optimizing budget planning and expenditure approvals. Collaborate with staff to improve patient care and response times. Analyze data from health records, improving decision-making and patient outcomes. Streamline patient data management across multiple systems, enhancing accuracy and accessibility for improved healthcare delivery.

• Increased sales by 25% through targeted merchandising plans and stocking of desirable inventory. CUSTOMER SERVICE ASSOCIATE/ SERVER May 2015 - Dec 2016 Erickson Living Parkville, MD

• Promptly and empathetically attended to any needs, questions, or concerns raised by residents and visitors, resolving issues in a timely manner and maintaining a positive and hospitable atmosphere.

• Maintained a thorough knowledge of the facility's products and services, enabling effective and informative interactions with residents and visitors, and increasing the likelihood of return visits.

• Proactively engaged with residents and visitors, building rapport, and fostering a friendly and inviting community atmosphere, which enhanced residents' quality of life and satisfaction with the facility.

• Trained 5 new staff members on customer service protocols and facility operations, contributing to a cohesive and efficient team environment.

• Consistently upheld health and safety standards in all interactions and areas of responsibility, contributing to the facility's excellent health and safety record.

CUSTOMER SERVICE AGENT INTERN May 2015 - Apr 2016

University of Maryland St Joseph's Medical Center Towson, Maryland

• Maintained and updated customer records meticulously, ensuring the accuracy and confidentiality of data for over 1,000 customer accounts in line with HIPAA regulation.

• Efficiently clarified customer complaints, identified root causes, and developed effective solutions, which contributed to a customer satisfaction rating of 95%.

• Analyzed customer feedback and needs, and systematically recommended potential products or services to management, leading to the introduction of 2 new service offerings during the internship period.

• Collaborated actively with a team of 10 customer service agents, sharing insights and contributing to regular team meetings, which fostered a supportive and high-achieving work environment.

• Assisted in training 3 new interns, sharing expertise and guidance, which helped to reduce their onboarding time by 25%. EDUCATION

BACHELOR OF PSYCHOLOGY Aug 2020 - May 2024

University of Maryland Global Campus

ASSOCIATES OF APPLIED SCIENCE

Tyler Junior College

SKILLS

Talent Acquisition, Recruitment, HR Policy, Communication, Team Development, Business Management, Interpersonal Skills, Scheduling, Contract Negotiations, Strategic Decision Making, Medical Filing, Patient Interviewing. ADDITIONAL INFORMATION

ACCOMPLISHMENTS

• Promoted to Administrative Assistant within a year at one of the top Hospitals in Maryland for recognition of exceptional performance and potential.

• Ranked as one of the highest stars in yearly employee review, reflecting consistent excellence in job performance.

• Selected within the top 5 employees at Johns Hopkins Hospital to educate new team members on Code Blues, and Emergency calls after just one year of service.

• Recruited and onboarded 20+ employees within a six-month period, improving team productivity by 30%

Contact this candidate