Operations Leader with 20+ Years Retail Experience

MICHELLE JAMIESON

Kenner, LA ***** 504-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Experienced operations and people-focused professional with over 20 years of retail experience and more than 10 years in management roles. Demonstrated ability to lead teams, ensure policy compliance, manage daily operations, and deliver consistent customer service in high-volume environments across retail, automotive, food service, and logistics industries.

CORE SKILLS

• Team leadership, coaching, and training

• Daily operations and opening/closing procedures

• Cash handling, audits, and reconciliation

• Inventory management and loss prevention

• Customer service and conflict resolution

• Hiring, scheduling, and staff development

• Policy, safety, and compliance enforcement

• Multitasking in fast-paced environments

PROFESSIONAL EXPERIENCE

Valvoline Instant Oil Change – Service Center Operations / Team Lead (07/2023 – 12/2025)

• Trained and developed new team members on service procedures, safety standards, and customer engagement

• Ensured compliance with company policies and OSHA safety requirements

• Performed routine maintenance on foreign and domestic vehicles

• Managed daily operations including safe audits, till counts, cash reconciliation, loss prevention, and invoice handling

• Educated customers on vehicle condition and recommended services based on age and mileage The Munch Factory – Chef (01/2022 – Present)

• Prepared menu items according to quality and consistency standards

• Managed ingredient prep, inventory levels, and restocking of line items

• Maintained a clean, organized kitchen during high-volume service Emeril’s Table – Kitchen Team Member (12/2022 – 07/2023)

• Executed menu items to established specifications

• Prepped ingredients and maintained stock levels

• Supported fast-paced service while maintaining sanitation standards Advance Auto Parts – Inventory Specialist (01/2022 – 10/2022)

• Verified route driver manifests for accuracy

• Received, stocked, and handled merchandise

• Completed daily cycle counts and inventory checks Ascent Logistics – Freight Broker (07/2021 – 10/2021)

• Conducted outbound calls to owner/operators to confirm load status

• Negotiated freight rates to meet client timelines and budgets

• Scheduled pickups and deliveries using logistics platforms Nix-It Restoration – Crew Member (10/2021 – 01/2022)

• Visited multiple job sites daily to explain demolition processes

• Handled debris removal and hazardous material disposal

• Assisted with mold remediation using approved chemicals Performance Radiator – Customer Service Representative (05/2018 – 07/2021)

• Handled inbound calls and provided accurate pricing quotes

• Processed sales orders and coordinated UPS/FedEx shipments

• Developed commercial and private customer accounts

• Processed returns, credits, and refunds in compliance with policy The Fresh Market – Assistant Produce Manager (09/2016 – 05/2018)

• Managed daily setup of wet and dry produce displays

• Oversaw culling, stocking, and shrink control

• Verified invoices and maintained inventory accuracy Langenstein’s – Deli Shift Leader (10/2015 – 09/2016)

• Oversaw daily deli operations and customer service

• Managed special orders and grab-and-go inventory Family Dollar – Assistant Manager (04/2015 – 10/2015)

• Managed daily bank deposits and cash controls

• Oversaw merchandising and weekly ad execution

Winn-Dixie – Area Manager (04/2014 – 05/2015)

• Supervised multiple departments across daily operations

• Managed hiring, scheduling, inventory, and staffing coverage Domino’s Pizza – Assistant Manager (09/2013 – 05/2014)

• Supervised order fulfillment, food prep, and delivery

• Managed armored car pickups and financial logs

AutoZone – Parts Sales Manager (04/2013 – 09/2013)

• Assisted customers with special orders and warranties

• Handled safe counts, till balancing, and closing paperwork EDUCATION & TRAINING

Everest Institute – Dental Assistant Program (2007–2008) Career Step – Medical Coding Program (2016–2018)

ADDITIONAL EXPERIENCE

Over 20 years of retail experience with more than 10 years in management roles. Extensive background in customer relations, inventory control, loss prevention, paperwork accuracy, audits, and staff hiring and training.

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