Technical Support & Customer Care Specialist

LM Lisa McNeil

Las Vegas, USA ***** 702-***-**** ************@*****.***

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SUMMARY Customer service professional with extensive experience in handling inquiries via phone, email, and chat. Demonstrates strong active listening, empathy, and rapport-building skills honed across diverse service roles. Brings a proactive, detail-oriented approach to assisting clients with resolving issues, ensuring a seamless customer experience.

Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem- solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets. SKILLS Customer Service &

Communication: Live chat

support, Call center experience,

CRM software, Ticketing

systems

• Technical Support: Hardware

troubleshooting, Software

troubleshooting, Remote support,

Technical support expertise,

Microsoft office

•

Problem Solving & Collaboration:

Dispute resolution, Organization,

Problem-solving, HR

collaboration

• • Product troubleshooting

• Remote support • Call center operations

WORK HISTORY CUSTOMER SERVICE & TECH SUPPORT 08/2021 to 12/2025 REPRESENTATIVE

Insync Staffing Fort Washington, USA

Managed a team to deliver efficient technical assistance and customer support, ensuring accurate recordkeeping and prompt follow-up to ensure satisfactory results for our patients.

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Provided reliable phone support to VA Home Health patients, effectively communicating vital information and coordinating data transmission to medical professionals.

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Assisted patients with troubleshooting devices, demonstrating strong problem-solving skills and attention to detail applicable to guiding clients through set up and proper use of their digital, Bluetooth medical equipment.

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Facilitated setup and maintenance of medical accounts, showcasing the ability to learn new systems and deliver friendly, professional service.

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CUSTOMER SERVICE REPRESENTATIVE 07/2014 to 08/2021 Sitel Staffing/ Intuit Turbo Tax Las Vegas, USA

Delivered comprehensive support via phone, chat, and email, ensuring clients received accurate information and assistance, paralleling the need to educate our customers on how to successfully navigate our online tax return software.

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Addressed inquiries related to Turbo Tax products and tax return processes, reflecting strong communication skills and a customer-centric approach.

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Guided customers in finding tax returns and amendments, highlighting organizational skills and attention to detail relevant to managing booking records.

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Assisted customers with logging in, downloading, and navigating software, demonstrating strong basic computer skills and technical competence.

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Collaborated with team members by escalating cases when necessary, ensuring seamless client experiences and effective resolution of issues.

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CUSTOMER SERVICE REPRESENTATIVE 02/2013 to 08/2014 Consolidated CCS Columbus, USA

Resolved inbound & outbound inquiries for an answering service company. Utilizing message taking and one call resolution for media, HVAC, education, government, and professional corporations.

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Performed customer service, tech support, scheduling, dispatch, and reception services.

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• Showing professionalism and the ability to maintain a healthy client base. CUSTOMER CARE REPRESENTATIVE 01/2010 to 02/2013

5 Star Agencies North Lauderdale, USA

Resolved escalated customer complaints, in a professional manner, finding appropriate solutions to ensure customer retention.

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Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings.

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Issued Visa, Master Card debit & EBT cards to Medicare patients who receive monthly cash & SNAP benefits. Reset passwords, educated customers on benefits and how to use them.

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Completed online shopping transactions from our catalogs and grocery stores for customers.

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EDUCATION GED 01/1999

Pacoima Skills Center, Pacoima, CA

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